Business Process Specialist

Job DescriptionJob Description

Job Title: Business Process Specialist

Location: Chicago, IL (Hybrid – 2-3 days onsite weekly)

Industry: Nonprofit

Compensation: $25 - $35 / Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is proud to be partnering with a mission-driven nonprofit technology organization headquartered in Chicago. This organization is well-regarded for prioritizing employee wellness, offering company-wide mental health pauses, and fostering a collaborative and approachable team culture. With consistent holiday downtime and strong organizational values, this is a great opportunity for professionals passionate about impactful work and innovation.

Job Description:

We are seeking a detail-oriented Business Process Specialist to join a newly structured team focused on improving operational workflows across membership, events, and chapter support functions. This individual will play a key role in standardizing processes, leading cross-functional projects, and enhancing both internal efficiency and member-facing experiences.

Key Responsibilities:

• Analyze current operational workflows to identify gaps, bottlenecks, and improvement opportunities
• Document and map processes using relevant tools to create standard operating procedures (SOPs)
• Lead initiatives to streamline processes, increase efficiency, and support digital transformation
• Collaborate with cross-functional teams to support process adoption and training
• Leverage data to monitor performance metrics and inform future improvements
• Support evaluation and implementation of tools or platforms to enhance automation
• Ensure compliance with internal governance and association policies

Qualifications:

• Bachelor’s degree required
• 3–5 years of experience in business analysis, operations, or process improvement
• Strong background with CRM platforms
• Exceptional communication and project coordination skills
• Comfortable working in a collaborative, fast-paced environment
• Experience with nonprofit, membership-based, or association organizations
• Familiarity with tools such as CVENT and HubSpot a plus
• Strong proficiency with process mapping and data analysis tools

Additional Details:

• Start Date: ASAP
• Contract Duration: 6–8 months (with potential for extension or permanent opportunity)
• Work Attire: Business casual
• Environment: Collaborative, organized, and team-oriented culture
• Office Location: Downtown Chicago (Loop)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to , , , , , , , , genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.