Brewed Beverage Systems Field Service Specialist in Moline

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Job DescriptionJob DescriptionShape customer experiences with every perfectly brewed cup

Farmer Brothers’ Revive™ Service & Restoration team keeps commercial coffee and tea equipment running at its best. As a Field Service Specialist, you’ll install, service, and remove brewing and beverage dispensing systems for a defined customer base—owning parts management, precise documentation, and disciplined call closure every step of the way.

A day in the field

• Start prepared: Review your route within a ~100-mile radius, check truck stock against replenishment guidelines, and confirm scheduled work orders.
• On-site impact: Perform installations, repairs, and removals of coffee and beverage equipment; complete preventive maintenance and surveys; jump on unscheduled and emergency calls when needed.
• Communicate clearly: Provide timely updates to customers and internal teams; capture customer feedback and requests for management and partner departments.
• Close it right: Finish with accurate call closure—documenting work performed, obtaining required signatures, and ensuring invoices are complete.

Schedule & travel

• Monday–Friday, 7:30 a.m.–4:30 p.m.
• Participate in a rotating on‑call schedule, including after hours and weekends.
• Drive primarily within a 100-mile radius in most markets; occasional regional travel may be required.

What you’ll own

• Customer-focused installs, repairs, and removals for designated regional accounts.
• All scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, surveys, and installations.
• Participation in planning, scheduling, and execution of equipment installations.
• Spare parts/equipment management within replenishment guidelines.
• Thorough documentation, activity verification, and complete call closure (work details, invoices, and customer signatures).
• Prompt, clear communication with customers and internal stakeholders.
• Adherence to service level agreements for customer programs.
• Effective task management and prioritization to meet expectations.

QualificationsEducation & experience

• High school diploma or equivalent required.
• At least 3 years of mechanical and technical experience required.
• Foodservice background .
• Experience in electrical, plumbing, HVAC, and use of tech/test meters .
• Valid driver’s license with a clean driving record.
• Comfortable traveling within a 100+ mile radius of the branch.
• Demonstrated troubleshooting and diagnostic ability for equipment issues.
• Ability to lift up to 60 lbs frequently.
• Proven ability to handle both scheduled and unscheduled work, including emergency calls, preventive maintenance, surveys, and installs.

Personal & professional skill sets

• Strong verbal and written communication; excellent customer service.
• Supportive of business goals; identifies issues, problems, and opportunities quickly.
• Applies new knowledge on the job; aware of personal impact on others.
• Active listening with effective communication to customers and management.
• Entrepreneurial mindset—spot opportunities and proactively help grow the business.
• Builds rapport and collaborative relationships with customers.
• Sound business judgment and decisive decision-making.
• Self-directed; works independently with minimal supervision.
• Collaborative team player.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.