Branch Operations Manager

Job DescriptionJob DescriptionDescription:

Kinsley Power Systems, a family-owned business, has led the generator industry in service, sales, and rentals for 60 years. We’re committed to exceeding customer expectations in a workplace that’s enjoyable and rewarding. If you're seeking a growing company that upholds strong family values, fosters a great culture, values your hard work, and offers growth opportunities, look no further—join our Kinsley family!

Are you a strategic and hands-on leader with a passion for operational excellence? We’re seeking a Branch Operations Manager to lead our branch operations, drive performance, and deliver exceptional service. This role offers the opportunity to oversee service operations, manage a talented team, and directly impact customer satisfaction and branch profitability.

Key Responsibilities:

• Lead and manage all operational functions for assigned branch(es), including Field Service Technicians and support staff.
• Hire, train, coach, and develop team members to ensure high performance and engagement.
• Oversee branch facilities, ensuring compliance with OSHA and internal safety standards.
• Develop and execute annual business and financial plans in alignment with company goals.
• Own and manage full P&L responsibilities for your branch(es).
• Ensure excellence in service delivery including scheduling, dispatching, billing, and warranty processing.
• Continuously improve workflows and drive efficiency, productivity, and adherence to company policies.
• Use data and reporting to identify and resolve operational issues, ensuring quality and profitability.
• Manage after-hours emergency services, ensuring readiness and responsiveness.
• Oversee branch fleet operations and maintenance.
• Support and scale service growth by recommending staffing needs and operational strategies.
• Implement and maintain formal operational processes and best practices.
• Evaluate office procedures, schedules, and workflows to optimize performance.
• Support company-wide policy development, strategic planning, and performance improvement initiatives.
• Provide reporting and analysis to support decision-making.
• Act as a key member of the company’s emergency response team as needed.

Experience:

• Proven experience managing multi-functional service operations
• Strong leadership skills with a track record of team development and performance management
• P&L and budget management experience
• Knowledge of operational best practices, compliance standards, and safety regulations
• Ability to thrive in a fast-paced, customer-focused environment
• Analytical mindset with a continuous improvement focus

Why You’ll Love Working at Kinsley:

• A close-knit, family-first company culture
• A 60-year legacy of leadership in the power systems industry
• Opportunities for growth and advancement
• A supportive, team-oriented environment
• Ongoing investment in your professional development

All qualified applicants will receive consideration for employment without regard to , , , , , , or .

Requirements: