Branch Operations Manager

Job DescriptionJob Description

We are seeking a dynamic and results-driven Branch Operations Manager to lead the operations of our branch location. This role is responsible for overseeing all day-to-day functions, including personnel management, asset control, customer service, and operational efficiency. The ideal candidate will bring a strong background in warehouse operations, team leadership, and customer service, along with the ability to drive performance and continuous improvement.

Key Responsibilities:

• Direct overall branch operations including hiring, training, coaching, and evaluating team members.
• Lead performance appraisals, resolve staff concerns, and administer disciplinary actions when necessary.
• Foster a customer service-driven culture among all team members.
• Coordinate regularly with the Regional Operations Manager and Human Resources.
• Prepare and manage the annual operational budget; ensure cost-effective resource utilization.
• Uphold and enforce workplace safety standards; actively participate in safety planning.
• Collaborate with customers and branch leadership to enhance and expand service offerings.
• Support delivery and merchandise return functions as needed using a company vehicle.
• Perform additional operational tasks and duties as assigned.

Required Qualifications:

• High school diploma or GED equivalent (Associate's degree ).
• Minimum of 4 years of leadership experience in a warehouse or logistics environment.
• At least 1 year of cash handling experience.
• Proficient with Microsoft Office applications (Word, Excel, Outlook).
• Strong verbal and written communication skills in English.
• Valid driver’s license and acceptable Motor Vehicle Record (MVR).
• Eligible to work in the United States.
• Availability to open/close the branch Monday–Friday and Saturdays as needed.

Ideal Candidate Will Also Have:

• Strong organizational and time management skills with the ability to multitask.
• Broad understanding of branch operations across multiple departments.
• Comfort with Microsoft Office suite, including PowerPoint and Excel.
• Understanding of profit & loss (P&L) statements.
• Bilingual abilities ().
• Willingness to pursue powered equipment certification and continuous skill development.
• Proven self-starter with the ability to challenge and improve processes.

Physical Requirements:

• Ability to lift and move up to 50 pounds regularly and up to 100 pounds occasionally.
• Frequent walking, standing, stooping, kneeling, reaching, and climbing.
• Regular use of hands, arms, and vision (close and distance).

Work Environment:

• Exposure to moving mechanical parts and occasional exposure to high places, fumes, chemicals, or airborne particles.
• High (loud) noise levels are common in the work environment.
• Reasonable accommodations may be made for individuals with disabilities.

Join our team and play a key role in leading a successful, safety-first, customer-focused branch operation.