Bilingual Customer Service Specialist

Job DescriptionJob Description

Position: Customer Service Representative – Document Auditor / Quality Control
Location: Lakeland, FL 33811
Schedule: Monday – Friday, 3rst Shift (occasional overtime required)
Pay Rate: $17.00/hour

We’re hiring a Customer Service Representative to support document auditing and quality control processes at a logistics facility in Lakeland. This role requires strong communication skills and attention to detail while working closely with shipping and receiving teams.

Key Responsibilities:

• Handle documentation and quality control tasks
• Provide excellent customer service and support
• Assist with shipping and receiving coordination
• Use Excel and Microsoft Office Suite to track and manage information
• Communicate with internal teams to resolve issues and ensure accuracy

Qualifications:

• Experience in customer service and logistics
• Familiarity with shipping/receiving processes
• Proficiency in Microsoft Excel and Office Suite
• Strong problem-solving and multitasking skills
• Bilingual (English/Spanish) is a plus!

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