Bilingual Customer Service Insurance Specialist in Miami

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Job DescriptionJob Description

Adecco is currently assisting a local client in their search to fill Remote Customer Service Insurance Specialist position.

Pay Rate: $17.00/hour

Shift: Need open availability for shift between 7am – 9pm (open 7 days a week – only work 5)

***Will update on any change

The Insurance Specialist role requires someone with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care.

Responsibilities:

• Handle 70–100 inbound calls daily from policyholders and clients, providing expert guidance and support in English.

• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.

• Process and issue insurance documents, including policies, certificates, endorsements, and cancellations.

• Investigate and resolve premium discrepancies, system issues, and process errors with accuracy and efficiency.

• Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.

• Collaborate with internal departments and external clients to ensure seamless service delivery.

Requirements:

• High School Diploma or equivalent

• ***BILINGUAL IN SPANISH - FLUENT

• Minimum of 6-12 months of experience in a customer service or call center role within the insurance industry.

• Proven ability to manage high call volumes while maintaining quality and professionalism.

• Strong multitasking skills and the ability to work independently with minimal supervision.

• High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.

• Excellent verbal and written communication skills.

Apply Today to be considered for this Remote Customer Service Insurance Specialist job and any other positions with Adecco.

Pay Details: $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term , additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.