Bilingual Aftermarket Engineer - Automotive parts industry

PRIMARY DUTIES AND RESPONSIBILITIES Customer Support: - Respond promptly to customer inquiries and provide technical assistance via phone, email, or in person. - Effectively communicate complex technical information to both technical and non-technical customers. 2. Problem Resolution: - Diagnose and troubleshoot technical issues, collaborating with cross-functional teams to ensure timely and effective problem resolution. - Document and track customer issues, ensuring comprehensive and accurate records. 3. Product Knowledge: - Stay up-to-date with the latest features and updates of our automotive products. - Provide training to customers on product usage and maintenance. 4. Quality Assurance: - Collaborate with the quality assurance team to identify and address recurring product issues. - Conduct root cause analysis to prevent future problems and improve overall product quality. 5. Technical Documentation: - Contribute to the creation and maintenance of technical documentation, including manuals, guides, and FAQs. 6. Customer Feedback: - Gather and analyze customer feedback to identify areas for improvement and potential product enhancements. - Work with the product development team to communicate customer needs and insights. 7. Collaboration: - Collaborate with internal teams, including sales, engineering, and production, to provide seamless customer support. Participate in cross-functional projects to enhance overall customer experience. +5 años de experiencia en refacciones auotmotrices - Technical customer service|+3 años experiencia en Technical customer service - vehiculos pesados y ligeros EDUCATION AND QUALIFICATIONS Bachelor's degree in a relevant technical (Mechanical or Automotive Engineer) field or equivalent work experience. Minimum 5 years customer service experience in a manufacturing/distribution environment Experience with business ERP systems (SAP a plus) and Microsoft Office Suite SKILLS AND COMPETENCIES Proven experience in technical support or a related customer-facing role within the automotive industry. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities. - Familiarity with automotive systems and components. - Proficiency in using CRM software and other relevant tools. Prestaciones superiores de ley + bonos