Audio Visual Operations Manager

Job DescriptionJob Description

The AV Ops Manager is responsible for the oversight of AV Contractor personnel and will provide AV technical oversight and coordination services for AV equipment operations located within Vision Technologies client headquarters and regional office facilities. Responsibilities include planning, designing, and implementing maintenance and repairs of AV-related communication networks, integrating technologies and equipment, to create working AV systems, monitoring and supervision of the installation of equipment and administration of facilities associated with AV-related equipment and networks.

The AV Ops Manager is responsible for the , maintenance and updating of all client, AV-related technical drawings and documentation and for proposing, processing, submitting and managing all AV-related work order and task assignment requests.

Responsibilities:

• Develop adopt and deliver best practice service levels across all onsite team; ensure that onsite staff are meeting or exceeding all contractual SLAs
• Understand and identify Key Performance Indicators for successful engagement of company business at client sites
• Directly manage Onsite AV Technicians across multiple offices
• Promote and drive team collaboration and maintain team morale
• Conduct regular 1-on-1 meetings with all direct reports
• Ensure all onsite staff maintain attire professionalism and customer service standards as are appropriate to client expectations and specific regional between client offices
• Assist with enhancing informing and changing the Client perspective of AV strengths products and service ranges
• Help to promote the value of company's onsite staffing services
• Participate in monthly/quarterly Review Meetings with client
• Drive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks). Ensure documentation processes and procedures are maintained in accordance with Client and company requirements
• Develop and collect data, including methodology and approach for Acceptable Quality Levels (AQLs) and/or Key Performance Indicators (KPIs), to measure and monitor service delivery and team performance
• Adopt and adapt a coverage plan that is consistent with the client’s holiday schedule
• Travel to various job sites as required

Qualifications:

• The qualified candidate shall have a minimum of five years’ experience with Crestron systems (specifically Creston NVX)
• Knowledge of Creston Flex systems and shall have the skills necessary to maintain, troubleshoot, and update Crestron systems used in all client AV operations
• Experience working within a ticketing system and managing service tickets / incidents
• Experience with managing AV / IT installation and on-site technicians
• Experience in strategic planning and execution
• Good Interpersonal and managerial skills

Company DescriptionVision Technologies, a and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audio visual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.

Vision Technologies is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s , , religion, , , , veteran status, , or disability.Company DescriptionVision Technologies, a and global systems integrator, provides IT services and solutions for commercial and federal clients. Our seasoned staff has keen insight into trends and emerging technologies that are changing the way we work, communicate, and protect our society. We offer design, installation, support and project management for Distributed Antenna Systems, Passive Optical Networking, voice/data, wireless systems, security, audio visual, and video teleconferencing delivering powerful IP-centric, integrated solutions that get results.\r\n\r\nVision Technologies is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s , , religion, , , , veteran status, , or disability.