Associate Technical Engineer

JOB TITLE:

Associate Technical Engineer

JOB PURPOSE:

Field Engineer Hardware

QUALIFICATION:

BE/BTech/Bsc/Diploma

EXPERIENCE:

1 2 Years

CERTIFICATIONS:

Any Hardware Certifications

MANDATORY TRAININGS ATTENDED

REPORTING TO:

Senior Manager Service Support

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

Candidate should be willing to work on field at customer premises

Candidate should be willing to work on Hardware deployments parts replacement at customer premises

Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands-On knowledge

Candidate will work primarily on HPE & Dell Servers Storage Tape Library Hyperconverged Infrastructure hardware.

Render support and Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.

Execute Health Check services and closure along with the team for AMC customers.

CERTIFICATIONS:

Any Hardware Certifications

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Good Theoretical Knowledge on:

oServer Hardware Components

oStorage Hardware Components

oHardware Firmware

oWindows Server infrastructure

SOFT SKILLS:

MANDATORY

written and verbal communication and analytical skills

to multi-task prioritize multiple objectives initiatives and requests.

Degree of Perseverance

good Customer handling Skills

do attitude

to learn new technologies

Required Experience:

IC

Key Skills
Computer Science,Electrical Engineering,Active Directory,Tcp/IP,OS,Database,Linux,Java,fax server,Troubleshoot,Complex issues,Problem Resolution,hardware,Technical Support,UNIX
Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 10000 - 15000