Associate Maintenance and Support Engineer

Responsibilities Gains familiarity with Maintenance & Support (M&S) engineering concepts, practices and methodologies. With guidance, performs and / or assists with support requests, including: Detecting and classifying incidents and initial support, investigation, diagnosis, resolution / recovery and closure. Formulating and testing of proposed incident resolutions. Identifying, recording, classifying of problems. Contributing to investigation and diagnosing of identified problems, proposing changes for problem resolution. Follows established escalation procedures. Documents own tickets and contributes to technical document preparation, FAQs and release notes. Contributes to root cause analysis and change rmendations. Follows DN and M&S procedures and policies. Prioritize own work in order to meet defined SLAs. Qualifications Required Qualifications Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalentbination of education and experience in Maintenance and Support Engineering. Good business English skills (Written and spoken). #LI-FJ1 About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people tomerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. -Diebold Nixdorf is an equal opportunity employer and we value diversity at ourpany. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a globalpany operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - //dieboldnixdorf/en-us/about-us/global-locations Job ID 300001839003147