Associate Financial Services Representative (Pipeline) in , us

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Req Number

145136

The Northwell Health Revenue Cycle team performs a vital role within our organization by handling all billing and collecting of hospital receivables. There are a wide range of career opportunities available from medical coders and appeals to auditors and clinical documentation. From our customer service team members who are handling patient registration and patient financial counseling in our hospitals, to those working in non-patient-facing areas such as insurance verification or health information management, they're working together to improve the experience of our patients and to secure financial strength for our organization to continue to grow.

Primarily performing all functions within a customer tele-servicing center, servicing a high volume of billing related customer requests

Job Responsibility:

Understand intricacies of health care billing and how to communicate effectively

Have financial conversations and drive the collection of payments

Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer

Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes

Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials

Create innovative ways to resolve customers' issues or concerns to win their loyalty

Provide input for new service processes and strategies

Be accountable and take ownership of the customer's experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value - add recommendations and services

Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers

Work with internal departments to achieve common goals

Skills:

Fluent in speaking spanish

Job Qualification:

High School Diploma or equivalent required.

0-1 years of relevant experience, required.

Regular Work Schedule: Full-time, 37.5 hr/week; Training is usually 9-5:00 onsite for the first 8 weeks and then transitions to a 10-6:00 shift with a hybrid schedule

The salary range for this position is $32,799.98-$48,539.99/year

It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their , , creed/, , , immigration status or citizenship status, , military or veteran status, sex/, , expression, , , genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, or other reproductive health decisions, or other characteristics protected by applicable law.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.