Assistant Technical Manager in Cranbrook

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Job Description

Job Title: Assistant Technical Manager

Location: Cranbrook

Job Type: Full-time, Permanent

Hours: 40 per week

Reporting to: Technical Manager

Job Purpose

The Assistant Technical Manager will support the Technical Manager in the day-to-day management of the site technical function within a food manufacturing environment. The role will involve leading key elements of food safety, quality, and compliance while acting as a technical interface between production, customers, suppliers, and external bodies.

This is a hands-on role suited to an experienced technical professional looking to step into a management position while remaining actively involved in factory-based technical operations.

Key Responsibilities

Technical & Quality Management

• Support the management and continuous improvement of the Quality Management System in line with food safety, quality, and legal requirements.
• Deputise for the Technical Manager when required.
• Support the management, coaching, and development of the QC and technical team.
• Lead investigations into non-conformances, customer complaints, and quality incidents, ensuring robust corrective and preventative actions.
• Support internal audits and manage actions arising from external audits.

Food Safety & Compliance

• Actively participate in HACCP reviews and food safety meetings.
• Support the implementation and ongoing management of HACCP, TACCP, and VACCP.
• Support traceability, mass balance, and product recall testing exercises.
• Oversee validations, shelf-life testing, and product verification activities.
• Ensure effective control of labelling systems and compliance with legal requirements.
• Support management of pest control and site hygiene standards.

Customer & Supplier Interface

• Support completion and review of customer specifications and technical documentation.
• Act as a point of contact for technical customer queries.
• Support customer complaint investigations and responses.
• Support supplier approval processes, raw material specifications, and supplier performance.
• Liaise with customers, suppliers, laboratories, and auditors as required.

Factory & NPD Support

• Work closely with Production teams to ensure food safety and quality standards are consistently met.
• Carry out factory inspections and support corrective actions.
• Support NPD activity including product launches, artwork reviews, nutrition calculations, and sensory panels.
• Participate in technical input to new product development and change management.

Skills & Experience

Essential

• Experience in a technical or quality role within food manufacturing.
• Strong working knowledge of food safety systems such as HACCP.
• Experience supporting audits and managing non-conformances.
• Confident communicator able to work across production, technical, and commercial teams.
• Comfortable working in a hands-on, factory-based role.

Desirable

• Experience working to BRCGS or equivalent food safety standards.
• Experience managing or supervising QA/QC teams.
• Experience with customer specifications and retail portals.
• Knowledge of TACCP and VACCP.
• Food safety or HACCP Level 3 or above qualification.

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