Assistant Operations Manager (UK & Canada Operations)

Job Description

Job Summary:

We are looking for a dedicated and detail-oriented Assistant Operations Manager to support the Head of Operations in overseeing the daily business operations across the UK and Canada. This role is critical in ensuring that day-to-day processes run efficiently, that cross-functional coordination is smooth, and that clients and partners receive timely, high-quality support.

This is an operational role focused on execution and support.

Operational Support

• Assist with day-to-day operational management for the UK and Canada
• Monitor transactional activity and coordinate reviews with the Compliance team
• Support the implementation of controls and service processes
• Manage basic supplier and vendor communications
• Provide client and partner support, escalating issues as needed
• Execute assigned operational tasks aligned with business needs

Cross-Functional Coordination

• Collaborate with internal teams, including compliance, IT, sales, admin, and marketing
• Ensure tasks and communications are effectively aligned across departments

Business Development Assistance

• Support the identification of new agents or clients
• Assist in preparing proposals and documentation for potential clients
• Help maintain relationships with current agents and ensure service consistency

Market and Administrative Support

• Collect and summarise market intelligence and competitor activity
• Assist in completing administrative tasks such as vendor forms and prequalification processes
• Ensure consistent and professional company representation

Reporting & Oversight

• Provide regular updates to the Head of Operations
• Track and document activities in line with internal KPIs and operational standards

Qualifications and Experience:

• 3+ years’ experience in an Operations role, preferably in fintech, payments, or remittances
• Strong organisational and coordination skills
• Clear written and verbal communication abilities
• Experience working in a remote or hybrid setting with cross-functional teams
• Ability to multitask, meet deadlines, and manage responsibilities with minimal supervision

:

• Exposure to compliance-sensitive industries such as financial services or remittances
• Experience working with vendors, agents, or customer-facing operations
• Familiarity with task-tracking or project management tools
• A background in operations management is advantageous

Apply below, or send your CV through to louise.devilliers@hellogroup.co.za