Assistant Operations Manager (Building Services and Maintenance)

Ref: (phone number removed)



Location: Cambridge CB4



Hours: Monday to Friday 9am-5pm (37hrs per week)



Pay: £25.00 to £30.00ph paid weekly via umbrella



Duration: Ongoing Contract – Long Term



Duties



• To support the Senior Operations Manager.



• Lead and manage the in-house maintenance team and external contractors, fostering a high-performance culture and ensuring optimal productivity.



• Oversee the delivery of high-quality maintenance services across the council's property portfolio, meeting or exceeding customer expectations.



• Responsible for the delivery of exceptional customer service to tenants from your team, responding promptly to repair requests and addressing their concerns in a professional and timely manner.



• Ensure efficient turnaround of void properties and optimise maintenance processes to minimise costs and maximise productivity.



• Manage budgets effectively, ensuring that maintenance operations are carried out within allocated resources.



• Responsible for adherence to all relevant health and safety regulations and ensure compliance with contractual obligations.



• Work to an agreed set of standards and Key Performance Indicators (KPIs) that will be established and monitored by your line manager



Person Specification



* Practical experience of working in a large social housing provider in a similar capacity (min. 5 years sector experience including min. 2 years supervisory experience).



* Primary trade in carpentry, plumbing or electrical.



* Experience in analysing building maintenance problems and delivering solutions.



* Strong customer service skills. Dealing effectively and courteously with the public and customers.



* Knowledge of social housing maintenance, SOR codes, health and safety regulations.



* Full UK Drivers License