ASDOH - Clinic Operations Manager - Post-Doc

Job DescriptionJob DescriptionDescription:

A.T. Still University's Arizona School of Dentistry & Oral Health (ATSU-ASDOH) is seeking a full-time, exempt Post-Doc Clinic Operations Manager on the Mesa, Arizona campus. This position is responsible for the clinical operations and the workflow management of the Post-Doc Clinic.

Duties & Responsibilities:

• Manage day-to-day clinic operations to ensure smooth patient flow and effective chair utilization.
• Coordinate scheduling of dental assistant staff to support students and , aligning with clinical and academic needs.
• Assist with developing and implementing operational protocols, policies, and procedures to ensure compliance and efficiency.
• Monitor inventory, equipment maintenance, and supply chain logistics in cooperation with the inventory & dispensary departments.
• Recruit, train, supervise, and evaluate dental assistants and other clinical support staff.
• Monitor front desk vendor (Triton) staff to ensure clinic protocols are being followed.
• Foster a collaborative and accountable team environment focused on quality service and professionalism.
• Coordinate ongoing training in clinical systems, operational processes, and customer service.
• Monitor front-desk operations, patient intake, scheduling, and customer service processes, and address any issues with third-party vendors.
• Resolve escalated patient concerns and ensure timely response to complaints or service issues.
• Promote a patient-centered culture that aligns with the institution's values and mission.
• Collaborate with billing and finance teams to ensure accurate coding, charge capture, and collections.
• Monitor revenue cycle metrics, including claims submission, denials, and accounts receivable performance.
• Monitor and oversee clinic budgets and cost-efficiency efforts.
• Monitor, track, and report on all non-patient revenue sources (i.e., grants, donations, collaborations, government funding).
• Oversee the management, reporting, and auditing of patient ledgers in the electronic health records (EHR) system.
• Train dental assistants and operational staff on the proper use of clinical systems and technologies.
• Act as the liaison between the clinic tech department and clinic operations for EHR system issues and needs.
• Ensure clinic operations comply with OSHA, HIPAA, CDC, and all relevant regulatory standards.
• Support continuous quality improvement initiatives, infection control audits, and incident response.
• Maintain accurate records and documentation for inspections, accreditation, and reporting purposes.
• Other duties as assigned.

Requirements:

• College degree required.
• Strong leadership, organizational, and problem-solving skills.
• Experience in managing student and clinics within an academic institution.
• Familiarity with CODA accreditation and dental school clinic structures.
• High degree of confidentiality.
• Operational efficiency.
• Staff development.
• Patient-centered mindset.
• Compliance and safety-focused.
• Financial and analytical acumen.
• Clear and professional communication.
• Must be an analytical thinker who is comfortable trying new things and using knowledge gained to solve business problems.
• Must have a calm demeanor and instill confidence.
• Must have an aptitude for leadership and decision-making.
• Must be a team player who can focus on multiple projects and maintain a balance between them and supporting direct reports.
• Excellent communication skills, both written and verbal.
• Must be a logical thinker with an interest in using technology & tools for the continuous improvement of business processes.
• Must have a high sense of ethics and be sensitive to personal privacy issues and protected data.

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.

A.T. University (ATSU) does not discriminate on the basis of , , , , , (including ), , , , or veteran status in admission or access to, or treatment or employment in its programs and activities.