Application Support Engineer - Dynamics 365 in Bellevue
Job Description
Technical Support Engineer - CE Application Support
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Bellevue, WA 98008 (Onsite) - (Evening Shift from 4 PM PST to 2 AM PST)
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Job description
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Role Overview
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- We are seeking a Dynamics 365 Customer Engagement functional/application support engineer with strong Dataverse and model-driven application knowledge. The role requires hands-on expertise in application support, low-code solution development, automation, troubleshooting, and customer-facing collaboration. The ideal candidate should be comfortable working in fast-paced support or engineering environments and have experience supporting production/customer issues.
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Minimum Qualifications
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- Hands-on Dynamics 365 Customer Engagement experience
- Strong knowledge of one or more:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Strong understanding of:
- Dataverse
- Model-driven applications
- Forms
- Views
- Charts / Dashboards
- Application configuration/customization
- Ability to investigate functional/configuration issues in customer environments
- CE readiness documentation confirms that Dynamics 365 CE applications are model-driven Power Apps based on Dataverse and specifically highlights forms, views, charts, and dashboards, along with Power Automate and Power BI integration.
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Good to Have Skills
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- Power Automate
- Power BI integration
- Power Pages
- Customer Insights / Journeys
- Dynamics 365 Field Service exposure
- SharePoint integration/document management
- Server-side synchronization / Exchange integration
- CE administration and solution/customization knowledge
- Performance troubleshooting
- CE on-premises exposure as an additional advantage
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Time of operation: This team will be in a 24x7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate the MS roster.
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