Application engineer

Posizione He/She provides Technical Support for Customers and Distributors to define the best solution, collaborating with Sales Dept. He/She reports to Application Engineer Manager. Key Responsibilities He/She analyses customers needs and defines solutions that satisfy their needs. Visits customers with Sales team, if necessary, to understand customers’ needs and to find solutions to particular issues Supports Customer Care dept for technical issues Collaborates with Fabrication to identify the best solution for Customers Analyzes and solves problems related to products or applications Provides Technical Training to colleagues In case of returns for non-compliance, collaborates with Quality Assurance in the analysis of non-conformities, from a technical/application point of view Education & Background Degree in Mechanical Engineering or equivalent Minimum experience in an after-sales service or technical assistance Required Competencies & Attitudes Knowledge on manufacturing and production processes (plastic) Knowledge of CAD Knowledge of products Good Knowledge of MS Office e di excel Fluent English written and spoken Organizational skills Problem solving Project Management, planning, change Customer orientation Communication skills