Analyst - Voice Support

The salary range for this position is $56,120 to $70,150 depending on experience level.

Job Summary

Provides technical support in voice network installation, documentation, voice network diagnostics, moves, adds and changes within the customer community voice network support for telecommunications equipment and questions from the field.

Key Responsibilities

• Responds to requests for voice and data communications connectivity that are related to moves, adds and changes within the customer community.

• Supports complex existing voice network systems and work to maintain and/or expand service levels.

• Maintains up-to-date documentation and procedures that define the operability of telephony environments.

• Responds to complex technical voice network facility hardware and software problems utilizing a variety of hardware and software testing tools.

• Tracks telephony equipment inventory.

• Implements new products and technologies.

• Provides voice network support after-hours and on-call.

Required Qualifications

• Excellent oral and written communication skills.

• 2-4 years of IT experience, including voice network engineering experience.

• Knowledge of cable scanners, voice protocol analyzers, AT&T 110, BICS and Nortel 66 punch tools and demark facilities.

• Experience with the implementation of the EIA/TIA structured cabling architecture specifications and procedures.

• Proficient at the installation, configuration and troubleshooting of PBXs Key Systems, campus switches, voice, dial-in/dial-out central sites and DSU/CSU hardware.

• Associates degree in Computer Technologies or equivalent technical training required.

Qualifications

Competencies

• Growth & Continuous Improvement

• Initiative & Change

• Focused on Results

• Customer Centric (internal and/or external)

• Communication

• Collaboration

• Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, , identification, expression, , color, , , , ancestry, genetic information, medical condition, physical or mental , marital status, , military or veteran status, or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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Company:

AVANGRID MANAGEMENT COMPANY, LLC.

Mobility Information

Please note that any applicant who is not a of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of , color, , , , , , marital status, , protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

August-1-2025