AI Senior Business Analyst (no C2C) - Hybrid

Job DescriptionJob Description

Duration: 1 year contract 

Description:

ASSIGNMENT IS HYBRID AND REQUIRED ON-SITE AT OAKLAND OFFICE 0-3 DAYS PER WEEK ON AVERAGE.

TOP THINGS LOOKING FOR:
o Strong analytical, communication, and documentation skills. Experience writing process documentation.
o Demonstrated organizational skills in multi-tasking and managing multiple projects
o Self-directed, with the ability to anticipate and identify urgent needs

Department Overview
The People Project and Solutions Delivery team provides direction and defines decision-making procedures and metrics for validating impacts to projects. We serve as Lean ambassadors for the People organization. We work towards becoming a Center for Enablement for Project Guidance and Continuous Improvement, providing best practices documentation for People initiatives.

Position Summary
We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives. This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.

This position is classified as a hybrid work type. The successful candidate should generally plan to work from the Oakland General Office 0-3 days per week, on average.

Job Responsibilities:
• Knowledge Article Development
• Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.
• Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.
• Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.
• AI & Automation Enablement
• Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.
• Validate and test knowledge articles in AI environments to ensure accuracy and usability.
• Continuously refine content based on AI performance feedback and user interactions.
• Stakeholder Collaboration
• Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.
• Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.
• Governance & Quality Assurance
• Maintain version control and audit trails for all knowledge assets.
• Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards.

Qualifications
Minimum:
• Bachelor’s degree in Business Administration, Information Systems, or related field.
• 3+ years of experience in business analysis, technical writing, or knowledge management.
• Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.
• Strong analytical, communication, and documentation skills.
• Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.

Skills:
• Understanding of natural processing (NLP) and machine learning concepts
• Experience working in Agile or hybrid project environments
• Ability to visualize workflows and processes using tools like Visio
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs
• Excellent active listening skills, excellent oral and written communication skills
• Exceptional attention to detail and deadlines

Company DescriptionAbout us:

The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement

Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.Company DescriptionAbout us:\r\n\r\nThe Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r\nOur Mission Statement\r\n\r\nOur main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.