Advanced Therapies Clinical Operations Manager

Job DescriptionJob Description

About Shields Advanced Therapies

Shields Advanced Therapies partners with health systems to accelerate advanced therapy access and operations, ensuring lifechanging breakthroughs reach more patients. Our management services and technology solutions serve as a horizontal support hub to empower health system-led, world-class advanced therapy care across 50+ disease states. Launched in September 2024, Shields Advanced Therapies is anchored by partnerships with four of the Top 20 Academic Medical Centers in the United States. Additionally, Shields' track record partnering with over 1,000 hospitals across 43 states in prior ventures provides a channel for expansion.

Role Overview

The Advanced Therapies Clinical Operations Manager will oversee a unified team of Advanced Therapy Navigators and partner with a Boston-based Health System Partner and Shields leadership to lead the integration of services across the full Boston-based Health System Partner ecosystem. The leader will cultivate a high performing team, establish and oversee care coordination and patient support workflows - ensuring the best possible clinical outcomes, patient satisfaction, and provider satisfaction.

Core Responsibilities

• Leadership & Team Management:

  • Lead and manage a unified team of Advanced Therapy Navigators that will be deployed horizontally across all disease programs servicing advanced therapies
  • Recruit and manage the expansion of new Advanced Therapy Navigators to join team
  • Foster a culture of collaboration and patient-centric care
  • Continue to ensure full collaboration and transparency with Health System Partner's nursing, clinical, and operational leadership
  • Partner with Shields operations team to establish clear roles, responsibilities, and performance metrics for Advanced Therapy Navigator staff

  Workflow Development and Integration:

  • Partner with operations, technology, and Advanced Therapy Navigator teams to assist in the development of systems and tools for management of the function, including:
    • Developing and operationalizing workflows for internal and external patient identification, enrollment, care coordination, and support across all products, disease programs, and sites of care
    • Establishing data collection/tracking standards and the development of a data repository and tracking tool over time
  • Oversee the integration of care coordination and patient support services into Oncology and other specialized disease programs including Sickle Cell, Beta Thalassemia, Hemophilia, SMA, DMD, Inherited Retinal Disorders, and all future advanced therapy disease states

  Patient & Therapy Coordination / Facilitation Oversight:

  • Interface with manufacturers as part of onboarding process to integrate product(s) and facilitate the development of workflows for ongoing operational management
  • Establish relationships and work with cross functional leaders (inpatient and outpatient medical care teams, apheresis, radiology, radiation therapy, cell therapy laboratory, OR, research teams, social work, transportation/housing/meals partners, financial clearance, transitions of care, etc.) in oversight of patients on service and Advanced Therapy Navigation function
  • Ensure any data handled at any point throughout the patient journey is tracked in an accurate, organized and consistent manner and made available to quality and/or data management personnel

  Program & Company Growth:

  • Serve as a clinical and educational consultant to the nursing staff, medical staff, management, other members of the health care team and external vendors regarding the management of advanced therapy patients
  • Opportunities to participate in the growth of the program and business unit within and outside the Partner Health System, including participating in/travelling to the implementation/integration of programs at other health systems
  • Participate in task force with other Advanced Therapy Program Managers to share best practices across the network

Location

Hybrid (Boston, MA & Remote)

Experience

• • Registered Nurse - MA
  • 8-10+ years oncology, transplant, and/or advanced therapies experience
  • Bachelors of Arts or Science

Compensation

• Competitive base salary with bonus opportunity tied to outcomes metrics.

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