Admissions Rep Pipeline in , us
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Overview
We are looking for an Assistant Director of Admissions to join our team. Under supervision of the Director of Admissions, this position will ensure the Admissions team meets pre-set goals and performance standards for the continued success of the campus. As needed, field inquiries and carry out approved enrollment process. Assist in monitoring employee staffing levels, lead flow, planning and implementing local area marketing initiatives. Assist in monitoring High School lead activity. Ensure compliance standards are met and policies are adhered to.
Responsibilities
Assist in efforts to recruit, train, manage, supervise and motivate Admissions Representatives and support staff
Ensure that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conduct annual and semi-annual performance reviews of each employee reporting to Admissions. Work with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
Observe interviews and listen to phone calls to provide feedback and coaching to ensure successful performance
Review all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
Ensure activity and run-rate boards are updated
Conduct Y-Connect trainings with Admissions Reps on the floor
Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
Monitor and respond appropriately to public reviews and mystery shops
Track, monitor and report on progress toward start goals
Coach and develop Admissions Representatives identified as potential leaders to prepare for future admissions director roles
Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
Work with the campus Executives and Regional Directors to periodically assess whether admissions policies and procedures are meeting the goals of the campus
Plan and conduct campus-based events like open houses, orientations, etc.
Assist in conducting daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
Correspond with prospective students, applicants, and others seeking information on admissions standards
Provide input for budgets, training meetings, campus facilities, etc.
Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday
Complete other projects and duties as assigned
Must have high integrity, solid business acumen including numerical and analytical ability
Must be reliable and presentable as a leader on the campus in a department with student-facing duties
Provide guidance throughout the admissions process
Have high energy and be a committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
Familiarity with CRM systems and SMS systems, CampusVue and Proficient in MS Office
Superior verbal and written communications skills
Fast paced, dynamic and collaborative team environment, internally and externally
Qualifications
Demonstrated proficiency with enrollment management practices. Minimum of a bachelor’s degree
Candidate must possess strong organizational skills, leadership, development and implementation skill
Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio-economic and multi-cultural backgrounds; respect and ethics required
Additional Information
We Offer:
Medical, Dental and Vision starting the 1st of the month following 30 days of employment
2 Weeks’ starting Vacation per year. Increasing based on years of service with company
10 paid Holidays and 1 Floating Holiday
401K with a Company Match
Company Paid Life Insurance at 1x’s your annual salary
Leadership development and training for career advancement
Tuition assistance and Forgiveness for you and your family up to 100% depending on program
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