Account Manager Security Operations (Pre-Licensure Role)

Job DescriptionJob DescriptionSalary: $26-$28/hr

Job Title: Account Manager Security Operations (Pre-Licensure Role)

Location: North Canton, OH

Employment Type: Full-Time | Growth Opportunity

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Position Overview:

Zona Facta is preparing to launch operations in Ohio and is seeking an experienced Account Manager to support our pre-licensure planning and operational readiness for a high-profile unarmed security services contract.

--Note: Zona Facta has submitted its application with the Ohio Department of Public Safetys Private Investigator Security Guard Services (PISGS) and is currently awaiting licensure approval. No security services will be performed until licensure is issued.

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Pre-Licensure Responsibilities:

• Support development of operational plans, schedules, and SOPs
• Assist in pre-screening and recruiting qualified guard candidates
• Coordinate onboarding documents, training materials, and compliance records
• Safeguard sensitive personal and operational data protection regulations in compliance with OSHA
• Work with internal leadership to build scalable site support systems
• Collaborate on pre-deployment logistics and readiness assessments
• Coordinate with Zona Factas legal team to ensure full alignment with state requirements

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Post-Licensure Responsibilities:

• Oversee day-to-day site operations and staff performance
• Act as primary liaison for client communication and service delivery
• Ensure all guard personnel meet PISGS training, certification requirements and inspection ready
• Maintain up-to-date knowledge of PISGS requirements, training mandates, and documentation protocols
• Conduct field inspections, manage corrective actions, and submit operational reports
• Support field supervisors and ensure all posts remain fully staffed

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Qualifications:

• 3+ years in security operations, site management, or field leadership
• Strong organizational, communication, and scheduling skills
• Familiarity with compliance-driven service environments
• Comfortable working in a fast-paced, startup-style deployment phase
• Must be eligible to pass a background check and obtain state credentials upon licensure