Account Manager/Project Manager (Hybrid) - 26543

Job DescriptionJob Description

Our client, a respected distributor and manufacturer, is seeking an Account Manager/Project Manager to bridge the gap between project execution and customer relationship management. This newly created position evolved from a sales-focused role into a more strategic, operationally driven function. The ideal candidate will combine strong project management expertise with the ability to build and maintain long-term client relationships. This role offers a clear growth path, with the opportunity to eventually lead an account management team while working closely with established customers who have partnered with the company for over 35 years.

You will manage high-impact projects from concept to completion-overseeing new product sourcing, coordinating custom orders, and ensuring seamless communication between customers, vendors, and internal teams. While this is not a day-to-day order entry position, your work will directly influence customer satisfaction, operational success, and business growth.

Our client offers competitive compensation and benefits in a collaborative, growth-oriented work environment.

Key Responsibilities

• Manage and execute key customer projects from initial concept through delivery
• Serve as the primary contact for major accounts, ensuring clear and proactive communication
• Coordinate special/custom product requests, including branding, packaging, and artwork updates
• Evaluate internal vs. external vendor capabilities for project fulfillment
• Build and maintain strong, trust-based relationships with customers and vendors
• Travel within West Michigan to visit long-standing clients (no extensive travel)
• Anticipate risks, remove roadblocks, and maintain project timelines
• Collaborate cross-functionally to align customer needs with operational and business objectives

Qualifications

• Proven project management experience with a customer-facing component
• Strong communication and relationship-building skills
• Ability to translate customer needs into actionable project plans
• Highly organized with the ability to manage multiple priorities simultaneously
• Bachelor's degree (or equivalent experience)
• Comfortable engaging directly with clients in professional settings

Skills & Attributes

• Experience in packaging, manufacturing, or distribution industries
• Track record of leading or mentoring a team
• Strategic thinker with a solutions-oriented mindset
• Skilled in balancing customer expectations with operational realities
• Familiarity with vendor management and supply chain processes

Titles Encouraged to Apply

• Project Manager - Customer Accounts
• Client Relationship Project Manager
• Key Account Manager
• Customer Success Project Manager
• Senior Account Coordinator
• Strategic Account Project Manager
• Client Engagement Manager

Company DescriptionWhether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.

Benefits:
401(k) matching
Comprehensive dental, vision, and health insurance
Flexible schedule options
Health savings account
Life insurance
Paid time off
Professional development assistance
Employee assistance and discount programs
Referral program
Retirement plan
Tuition reimbursement

iMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential.

Experience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!

Contact us today to learn more:
*** Grand Rapids, Michigan: 616.254.8586
*** Tampa, Florida: 813.463.8850
*** www.impactbusinessgroup.com
*** Chat with us live: https://lc.chat/now/8608604/Company DescriptionWhether you are seeking employment opportunities, or candidates for your open positions, iMPact Business Group is committed to providing our candidates and clients with unparalleled service and results. We leverage 200+ years of combined experience to develop Strategic Staffing Solutions that deliver best in class results while reducing overall costs associated with staffing initiatives. Our main focus areas of expertise are Information Technology, Engineering, Finance /Accounting, Business Administration/Process and Project Management.\r\n\r\nBenefits:\r\n401(k) matching\r\nComprehensive dental, vision, and health insurance\r\nFlexible schedule options\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nProfessional development assistance\r\nEmployee assistance and discount programs\r\nReferral program\r\nRetirement plan\r\nTuition reimbursement\r\n\r\niMPact Business Group specializes in providing businesses with professional level Staffing (Contract/Project Staffing, Contingent/Direct Hire and Executive Retained Search). Since our inception, Impact Business Group has grown a recruiting and delivery platform that consistently exceeds our client's expectations. Besides providing you with training and the tools needed to ramp up quickly, we support you with a generous base salary, structured tenure pay increases and an uncapped commissions plan offers you an unlimited earnings potential. \r\n\r\nExperience the difference a results-oriented service organization can provide. Our clients, candidates and employees leverage an uncommon work ethic to deliver uncommon results. The philosophy is simple: integrate Motivated People and companies together - iMPact - the difference!\r\n\r\nContact us today to learn more:\r\n*** Grand Rapids, Michigan: 616.254.8586\r\n*** Tampa, Florida: 813.463.8850\r\n*** www.impactbusinessgroup.com\r\n*** Chat with us live: https://lc.chat/now/8608604/