Project Estimator

Job DescriptionJob Description

Position: Account Manager I- Project Estimator

Reports To: Sales Operations Manager

Position Summary: The Account Manager I plays a critical role in understanding client needs, preparing accurate quotes, resolving issues promptly, and providing product expertise tailored to each customer’s application. Success in this position requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment.

Duties and Responsibilities:

• Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission
• Collaborate closely with manufacturer vendors to request bids and gather necessary information
• Collaborate closely with the engineering team to understand and incorporate structural details into project requirements
• Enhance the overall customer service experience, fostering engaged customers and supporting organic growth
• Provide Support to Account Manager II and III
• Respond promptly and professionally to sales queries via phone, email, and written correspondence
• Maintain high professionalism in all customer communications, ensuring a positive customer experience
• Conduct follow-up calls to confirm sales orders and delivery dates, ensuring customer satisfaction
• Manage the weekly shipping schedule and coordinate lead times by collaborating with manufacturing, purchasing, and accounting departments
• Respond promptly to inquiries from the sales team regarding quoting or job-related requests, providing necessary support and guidance
• Collaborate with the Sales Operations Manager to assess department progress and develop strategies to improve performance
• Identify and report recurring issues to management, contributing to ongoing product defect prevention efforts
• Other duties as assigned

Knowledge, Skills and Education:

• Account or sales management experience
• Experience in providing customer service support
• Working knowledge of customer service software, such as CRM databases and tools
• Ability to think strategically
• Advanced troubleshooting and multi-tasking skills
• Customer service
• Excellent verbal and written communication skills
• Experience with equipment procurement in the foodservice industry
• In-depth understanding of the entire MS Office suite
• Proven experience as a Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment
• Strong organizational and multitasking skills, capable of managing multiple projects simultaneously
• Excellent communication and interpersonal abilities, fostering effective collaboration across diverse teams
• Proficiency in project management methodologies, tools, and software
• Flexibility to adapt to changing project requirements and dynamic business environments.
• Bachelor's degree in Engineering