Academic Records Specialist

Job DescriptionJob Description

Gardner-Webb University is currently seeking to fill the role of Academic Records Specialist located in the Registrar's Office.

Position Summary: The Academic Records Specialist is responsible for the timely and accurate processing of student records and requests related to academic information.

Essential Functions:

• Interact on a regular basis with current students, former students and faculty providing exceptional customer service by answering questions and providing academic policy information; serve as the primary point-of-contact for the office.

• Respond to daily requests for information and manage incoming communication queue including, but not limited to, general office email accounts, phones, etc.

• Process requests for transcripts, verifications of enrollment, and related correspondence.

• Process manual transactions including but not limited to registration updates, change of grades, change of address, etc.
• Interacts with other university offices as necessary to provide quality customer service and referrals.
• Evaluate and enter transfer credit from external sources and coordinates information with prospective students, admissions and advising offices.
• Communicate and respond to requests to update or remove existing outdated transfer equivalencies and act as liaison between faculty/department chairs when coursework requires their evaluation.
• Maintain accuracy of student records/data in accordance with all regulatory requirements and University policies.
• As part of the Registrar’s team, maintains and ensures integrity of academic records related to grades, transcripts, audits, and other academic issues.
• Develops and maintains quality control standards to continuously improve office functionality

• Maintain compliance with FERPA, federal and North Carolina regulations and university policies.

Secondary Functions:

• Assist with Commencement preparations.

• Ensure a work environment that promotes mutual collaboration and continuous learning and the development of all members.

• Produce documentation of business practices and maintains departmental policy/procedure manual,

• Assist office team members in the completion of a variety of tasks during busy times or peak periods.

• Scans all registration related documents into the document imaging system.

• Monitor and order office supplies.

• Assist with degree audits and communication with students and advisors

• Other duties and special projects as assigned.

Skills and Qualifications:

• Two years of college and experience working in an office environment

• Excellent customer service skills.

• Ability to uphold the confidentiality of personal and sensitive information

• Strong verbal and written communication skills, problem-solving skills, multi-tasking, attention to detail and accuracy are a must

• Proficiency in MS Office applications required

Review of applications will begin immediately and continue until the position is filled. Candidates should complete the application and include a letter of interest, résumé, and names and contact information for at least three professional references with their submission.

Gardner-Webb University (gardner-webb.edu) is a coeducational, residential, private, historically Baptist, Christian institution, located in Boiling Springs, North Carolina with easy access to Charlotte, Asheville, and Greenville-Spartanburg. The University offers 80+ undergraduate and graduate degree programs to approximately 3,000 students. GWU is a Carnegie-classified Doctoral/Professional University. In 2023, Gardner-Webb was home to students from 93 counties in North Carolina, 44 US states, and 43 foreign countries. GWU is a NCAA Division I institution with 22 athletic teams and 460 student-athletes.