3rd Line Support Engineer

Job Description

3rd Line IT Engineer

Up to £45,000

Maldon, Essex

We’re working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team.

This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical issues, working with a broad range of technologies, and being part of a relaxed, supportive company that values professional development.

If you’re looking for a senior role with real variety, plenty of autonomy, and ongoing opportunities to gain further certifications, this could be a perfect fit.

The Role:

As a 3rd Line Engineer, you’ll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You’ll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients.

Key Responsibilities:

• Act as the senior escalation point for complex technical issues (remote and on-site)

• Provide expert support across servers, networks, cloud services, and security

• Assist with the design, delivery, and implementation of IT projects

• Mentor and support junior members of the team

• Troubleshoot and resolve critical hardware, software, and networking problems

• Build and maintain strong client relationships through excellent service delivery

About You:

• Strong experience in a senior IT support role (MSP experience highly desirable)

• Excellent troubleshooting skills across Microsoft environments, including:

✔ Microsoft 365 & Azure

✔ Windows Server (2016/2019/2022)

✔ Active Directory, Group Policy, DNS, DHCP

✔ Networking fundamentals (firewalls, switches, routers)

✔ Virtualisation (Hyper-V/VMware)

• Experience with project work, migrations, and installations

• Excellent communication and customer service skills

• Full UK driving licence (essential for client site visits)

• Relevant industry certifications (desirable – but full support provided if you’re working towards them)

What’s in it for you?

✔ Up to £45,000 salary (depending on experience)

✔ Relaxed, friendly working environment

✔ Structured training & funded certifications

✔ Senior technical role with autonomy and variety

✔ Ongoing career progression opportunities

✔ Regular team events and a positive, supportive culture

If you’re an experienced 3rd Line Engineer looking for your next challenge with a genuinely nice company that invests in its people — apply now!