3rd Line Infrastructure Engineer - Permanent - Watford

Do you want something just to do, or do you want something to be?



3rd Line IT Infrastructure Support Engineer - On-Site



Location: Watford, Hertfordshire

Salary: £38,500 - £41,500 per annum

Contract: Full-Time, Permanent (37 hours/week)

Benefits: Extensive Benefits Package + Personal Development + Training Opportunities

Requirements: Enhanced DBS Check | Full UK Driving License



Join a Mission-Driven Organisation



Are you ready to make a real impact in a forward-thinking, values-led organisation? Our client is a respected provider of technical and professional education, committed to transforming lives through skills, training, and qualifications. With a strong presence across multiple sites, they're now looking for a 3rd Line IT Infrastructure Support Engineer to help power their digital future.



️ The Role: What You'll Be Doing



As a 3rd Line Infrastructure Engineer, you'll be the go-to expert for complex technical issues, working closely with infrastructure, application support, and deskside teams. You'll play a key role in:



Supporting and maintaining core and non-core IT systems

Managing user accounts, system upgrades, patching, and releases

Troubleshooting and resolving high-level technical issues

Automating routine tasks using PowerShell

Supporting on-premises and remote devices across multiple sites Your Technical Toolkit



You'll need a strong foundation in enterprise IT environments, with hands-on experience in:



Networking & Security: Cisco switches/routers, firewalls, Wi-Fi

Infrastructure: Windows Server, Active Directory, Virtualisation

Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint

Scripting & Automation: PowerShell

Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops

ITSM Tools: ServiceNow, Remedy, or HEAT

Telephony: IP Telephony systems About You



You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll ideally hold:



Certifications: Cisco CCNA, Windows Server Hybrid Administrator Associate (or equivalent)

Experience: Working in a 3rd Line or in an infrastructure engineering role within a complex, multi-site environment Why Apply?



Be part of a purpose-driven organisation that values innovation and continuous improvement

Access to ongoing training and development to support your career growth

Work in a collaborative and supportive team environment

Enjoy a competitive salary and benefits package Ready to make a change?



Call John McManus at Experis IT on (phone number removed) to apply or learn more about this exciting opportunity