3rd Line Engineer in Basingstoke, Hampshire

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3rd Line Engineer



+Permanent opportunity



+£45,000 - £50,000



+SC / DV cleared role - must be eligible for clearance - sole British due to nature of the project



+On site in Basingstoke



Skills:



+Vmware



+Solarwinds

+Active Directory



3rd line experience



We're looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high-profile user community. This is an office-based role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset.



You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high-quality, reliable service.



Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you'll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers.



What You'll Be Doing



Providing 3rd Line support for a high-profile user base



Working hands-on with key infrastructure technologies



Monitoring, triaging, and escalating issues through Event Management tooling



Engaging daily with customers and stakeholders



Supporting and improving IT services using ITSM processes and tooling



Collaborating with 2nd and 3rd Line teams to strengthen service delivery



Experience & Skills Required



You'll bring solid knowledge and hands-on experience in:



vCentre / VMware



Event Management Tooling (e.g., SolarWinds, SCOM)



Trellix (McAfee)



MECM / SCCM



ITSM Tooling



SQL



Active Directory



Windows Server



If you'd like to discuss this 3rd line Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.