3rd Line Engineer

The Role,



We have an exciting opportunity for a 3rd Line Engineer to become an integral member of a dynamic & highly skilled engineering team. The team shares responsibility for maintaining customer systems, resolving day to day issues with the client’s customers’ ICT.



Responsibilities:



* Build, install and maintain customer’s ICT systems to the highest levels of performance.



* Record all hardware/software concerns raised by clients immediately.



* Maintain and promote a high level of professional behaviour and customer care.



* Be an ambassador of the Company by maintaining positive communications with all internal and external contacts.



* Maintain and improve technical skills and qualifications as may be appropriate through Continuous Professional Development (CPD).



* Maximising business opportunities and securing profitable growth for the company.



* Comply with and promote vendor best practise and our business processes.



* Contribute to the development of junior team members.



* Continually review the performance and efficiency of ICO business processes



* Review the performance and efficiency of ICO’s solution stack (products and services



Skills Required:



* Experience working as a 3rd Line Support Engineer in a similar role.



* Proficient in installation, configuration and administration of Microsoft desktop and server operating systems.



* Installation, configuration, and administration of MS cloud technologies (O365 and Azure).



* Knowledge of LAN & WAN networking technologies (preference for Cisco and Draytek routers, HP switches, Watchguard firewalls)



* Knowledge of device, network, and internet security.



* Knowledge of HP Server hardware.



* Microsoft & other vendor certifications would be advantageous.



* Excellent telephone manner and face to face interpersonal skills



* Good literacy skills.



* Ability to perform under pressure.



* Possess a driving licence



This is an office based role