2nd Line Infrastructure Engineer

Net Consulting is seeking a skilled and motivated Level 2 Infrastructure Engineer to support and maintain a wide range of enterprise technologies across hybrid environments. This role is ideal for professionals with hands-on experience in container orchestration, network infrastructure, and enterprise monitoring and security tools.



Based primarily at a client site in Corsham, Wiltshire with occasional travel to other customer locations. You will be responsible for supporting critical infrastructure components including Kubernetes, OpenShift, Dell servers, Cisco and Juniper networking, SAN and VDI environments, and security appliances such as Nexor data diodes and Endace packet probes.



This is a dynamic opportunity to work in a fast-paced, secure environment, contributing to the stability, performance, and security of enterprise systems. You must be eligible for UK Security Check (SC) clearance, with the potential to progress to Developed Vetting (DV) clearance.



Responsibilities



* Provide Level 2 support for infrastructure platforms including:



* Kubernetes, K3s, OpenShift, Podman, Rancher



* Dell servers, Cisco firewalls, Juniper and Cisco switches



* Brocade fabric switches, SAN storage, VMware



* SolarWinds, Endace packet probes, Gigamon, Nexor data diodes



* VDI environments



* ESXi and KVM Hypervisors



* Windows Server OS



* RedHat Enterprise Linux OS



* Monitor and maintain system performance, availability, and security



* Troubleshoot and resolve incidents, escalating to Level 3 support teams when necessary



* Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support root cause analysis



* Document escalation paths and maintain clear communication channels between support tiers



* Support patching, upgrades, and configuration changes across infrastructure



* Collaborate with engineering and security teams to implement best practices



* Maintain accurate documentation of systems, configurations, and procedures



* Participate in on-call rotations and respond to critical incidents



* Contribute to infrastructure automation and continuous improvement initiatives



Skills & Experience



Essential



* Proven experience in a Level 2 infrastructure or systems support role



* Hands-on experience with some of the following:



* Container platforms: Kubernetes, OpenShift, K3s, Podman, Rancher



* Networking: Cisco firewalls/switches, Juniper switches, Brocade fabrics



* Storage & Virtualisation: SAN, VMware ESXi, VDI



* Monitoring & Security: SolarWinds, Endace, Gigamon, Nexor



* Operating Systems: Windows Server, Linux



Strong troubleshooting and diagnostic skills



Familiarity with Linux and Windows server environments



Ability to work independently and collaboratively in a secure environment



Effective communication skills for liaising with Level 3 support and other stakeholders



Eligible for UK SC/DV clearance



Full UK Driving Licence



Desirable



Experience with infrastructure automation (e.g., Ansible, Terraform)



Scripting skills (e.g., Bash, PowerShell, Python)



KVM Hypervisor experience



Exposure to ITIL-based service management



Familiarity with secure environments and MOD standards



Person Specification



Integrity & Professionalism: Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCL’s commitment to transparency and trust



Customer Focus: Committed to delivering value and building long-term partnerships with clients by understanding their needs and exceeding expectations



Collaboration: Works effectively as part of a team, contributing to shared goals and supporting colleagues across departments



Adaptability: Thrives in a fast-paced, evolving environment and is able to manage changing priorities with resilience



Accountability: Takes ownership of tasks and decisions, showing initiative and responsibility in delivering high-quality outcomes



Curious and proactive in learning new technologies and staying current with cyber threats and security trends



Clear communicator, able to explain technical issues to both technical and non-technical audiences



Detail-oriented, with strong analytical and problem-solving skills



Committed to sustainability, showing awareness of environmental and social responsibility in the workplace



Health & Wellbeing Awareness: Values a positive work/life balance and contributes to a supportive and respectful working environment



Company Benefits



Competitive Salary



Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing



25 Days’ Annual Leave (in addition to Bank Holidays)



Performance Bonuses (Personal & Company)



Excellent Career Progression Opportunities



On-call/call-out allowance, where applicable