2nd/3rd Line Support Engineer in Richmond
Job Description
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Job Title: 2nd Line Support Engineer
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Location: Near Richmond, London (On-site)
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Salary: £38,000-£40,000 per annum
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Overview
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We’re hiring a 2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
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Key Responsibilities
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- Provide 2nd line support across Microsoft, cloud, and network environments
- Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
- Assist with cloud administration, updates, and system improvements
- Coordinate workloads across engineers and support day-to-day service delivery
- Build strong client relationships and deliver excellent customer service
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Skills & Experience
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- Experience in a 2nd line role within an MSP
- Strong knowledge of Microsoft 365, Windows environments, and basic networking
- Exposure to firewalls (FortiGate desirable) and MDM solutions
- O365 conditional access and SharePoint setup
- PowerBI knowledge advantageous
- Good communication and organisational skills
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