1st Line/IT Service Desk Support Technician (full -time on site) - Web 10th September 2025start

Job Description

We are a supplier to our client who is building a brand-new IT Service Desk team in Theale, Reading seekign a number of IT Service Desk Anaysts.

This role is full-time onsite with no remote option and the successful candidate must be available to start on 10th September 2025.

Key Responsibilities:

• Provide first-line technical support across hardware, software, networking, EUC, M365, printing, and unified comms.

• Manage and resolve incidents via ServiceNow, escalating to L2/L3 when required.

• Troubleshoot Windows 10/11, Microsoft 365, Active Directory, telephony, and conferencing issues.

• Administer user accounts and permissions.

• Support proactive initiatives such as Tech Bars and user newsletters.

Essential Skills & Experience:

• Previous IT support/service desk experience.

• Strong troubleshooting skills across Windows, M365, AD, networking basics, and EUC.

• Experience using ServiceNow or similar ITSM tools.

• Excellent customer service and communication skills.

• Ability to explain technical issues clearly to non-technical users.

• Knowledge of enterprise hybrid environments (on-prem + Azure).

Additional Info:

• Candidates must be eligible and willing to undergo baseline security clearance.

• Reports to the Service Desk Manager

• Apply now for immediate consideration.