0740 Operations Manager HOLD

Job DescriptionJob Description

Duties:

• The company is seeking a diligent and dynamic Operations Manager with a background in business, analytics and project or program management on a contract basis, to become an integral part of the Scaled Ops team.
• This specialized team encompasses a broad spectrum of creative and operational disciplines, including vetting operations, copywriting, photography, and video, dedicated to maintaining and promoting the quality of our supply.
• The team's primary objective is to ensure the highest level of quality supply on our platform.
• The Operations Manager will work closely with our Education & Quality and Account Managers on the Supply Operations team to synthesize employee survey feedback from our Experiences and Services testing initiatives.
• The ideal candidate will excel in creating and managing workflows, organizing and synthesizing survey feedback into actionable insights to improve both host and guest satisfaction.
• The role requires an analytical, operations-focused candidate who can coordinate across multiple cross-functional partners in Account Management, Business Operations, and the Analytics Insights team, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts.
• As a part of the companys ongoing efforts to enhance operational efficiency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making.
• The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints.
• A collaborative attitude, empathy and a resolute focus are essential qualities.

Requirements & Skills

• 2-3+ years of experience, with a background in data analytics and/or project management within operations.
• Bachelors degree or equivalent.
• Exceptional organizational skills, with experience developing custom organizational systems to drive time sensitive work forward.
• Able to work in a fast-paced environment under constant deadlines.
• Solution-focused with excellent prioritization, multitasking, and time management skills Proficient in Google Suite applications. Experience with Airtable, SQL, and Salesforce CRM is a plus.
• Expertise with Excel and Google Sheets.
• Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences and services for a global audience.

The hiring range for this position is $55to $62 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , , veteran status, or any other federal, state, or local protected class.