WAMITAB Site Operations Manager

WAMITAB Site Operations Manager



Sector: Recycling & Waste

Salary: £50,000k - package



Qualifications: WAMITAB

Location: Shrewsbury



Full time permanent



This is an excellent opportunity to join a growing waste and recycling business. You will Lead site operations and manage a small a fleet of vehicles ensuring customer service - optimisation, costs & delivery times are all met.



You will have full responsibility of site operatives, drivers, fleet management, health & safety + compliance ensuring all KPI’s are achieved.



Key Areas: -



* WAMITAB recycling & waste qualification



* Leadership, people, machinery & fleet Management



* Commercial approach – P&L focused



* Compliance, health & safety, incident / accident investigations



* Customer Service



* CPC qualification – not essential



The key responsibilities: -



* People management - effective performance management, coach & support



* Manage workflow hitting daily targets, pick-ups, deliveries



* Customer – develop and maintain productive relationships with regional customer sites and representatives. Ensure relevant KPI’s are prepared and targets for performance reviews are met.



* Act as main point of contact on a regional level to develop and exceed customer expectations.



* Customer Service – Responsible for the delivery of a high standard of Customer Service against agreed targets.



* Financial – Responsible for ensuring agreed targets are met within the P&L (overall revenue, logistics earnings / costings, client & team management



* Sales maximisation – Responsible for continual sales maximisation by means of regular contact with all customers



* Team management – site operative and drivers



* Leadership & Management - Responsible for all aspects of L&M. Performance Management, coaching, mentoring, engagement, development & communication.



* Manage internal and external customer service against a standard set of KPIs & budgets



* Adherence to all maintenance related activity working closely with the operations team to achieve full compliance



* Hold disciplinary and grievance hearings in line with company policies.



Person Specification: -



* Previous experience of working within a supply chain logistics environment



* Previous experience of recycling & waste site operations



* Good knowledge of Microsoft / Excel applications



* Senior management and investor meetings