Technical & Customer Support Advisor in Mesa
Job DescriptionJob Description
Now Hiring: Technical & Customer Support Advisor
Help Customers. Solve Problems. Make an Impact Every Day.
Are you passionate about technology and delivering amazing customer experiences? Do you enjoy helping people solve problems, tracking down solutions, and turning stressful situations into positive ones? If so, we want you on our team!
We’re looking for a motivated, customer-focused Technical & Customer Support Advisor to assist customers with technical troubleshooting, account support, order tracking, package inquiries, and general customer service needs in a fast-paced environment.
Whether helping someone recover an account, troubleshoot a device, or locate a package, you’ll play an important role in creating a smooth and positive customer experience.
What You’ll Be Doing
As a Support Advisor, you’ll assist customers with:
Technical Support
- Troubleshooting issues across Microsoft, Apple, PC, Mac, iOS, tablets, and software platforms
- Assisting with account access and technical concerns
- Helping customers resolve device or software-related problems
- Researching solutions and documenting interactions
Customer & Order Support
- Helping customers track packages and shipment updates
- Assisting with orders, returns, delivery concerns, and account questions
- Providing clear updates and professional support
- Managing multiple systems and customer conversations simultaneously
What Makes You a Great Fit
We’re looking for someone who is:
✅ Customer-focused and empathetic
✅ Tech-savvy with strong troubleshooting skills
✅ Calm, patient, and professional under pressure
✅ A strong written and verbal communicator
✅ Comfortable multitasking in fast-paced environments
✅ Organized, dependable, and self-motivated
✅ Able to work independently with minimal supervision
✅ Open to coaching, feedback, and continuous learning
Core Strengths
- Exceptional customer communication
- Technical troubleshooting skills
- Strong time management and multitasking abilities
- Attention to detail and documentation
- Positive attitude and solution-oriented mindset
- Ability to adapt to evolving customer needs
Qualifications
- High School Diploma or GED required
- 1+ year of customer service or technical support experience
- Experience supporting customers with accounts, devices, orders, or packages is a plus
- Comfortable learning and navigating multiple systems and tools
⏰ Schedule & Pay
- Rotating 8-hour shifts between 7:00 AM – 3:30 PM
- Weekend availability required
- Open/flexible scheduling needed
- Pay: $18.00 – $19.50 per hour based on experience
✨ Why You’ll Love Working Here
✨ Supportive and energetic team environment
✨ Opportunity to grow technical and customer support skills
✨ Every day brings new challenges and learning opportunities
✨ Make a real impact by helping customers every day
✨ Fast-paced, engaging work atmosphere
Ready to Apply?
If you’re someone who enjoys helping others, solving problems, and working with both technology and customer support, we’d love to hear from you.
Apply today and start building your future with us!
Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.
Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\n\r\nBecause we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r\n\r\nOur Vision:\r\nTo help as many people as possible find good jobs by helping as many clients as possible find good people.