Service Technician II

Job DescriptionJob Description

Job Purpose: Perform Advanced level maintenance, repair, assembly and installation of cranes when required.

Essential Functions

• Service or repair mechanical equipment in house and/or at customer's site domestically or internationally.

• Keep crane systems operating by performing inspections, troubleshooting breakdowns, performing preventative maintenance and repairing equipment as required.

• Document service and installation actions by completing forms, reports and inspection checklist. (Job is considered incomplete until all paperwork is done.)

• Responsible for client’s signature on all paperwork (SME & CIF). Paperwork is to be typed and detailed in completed sentences.

• Responsible for all expense sheets. Expense sheets must be filled out completely, each receipt should be numbered as it is listed on the expense sheet with job number, Techcrane card/ or cash written, the date circled and total circled.

• Responsible for all pictures/ videos uploaded to the google drive in the correct job folder.

• Provide customer service by acting as liaison between customer and office.

• Build and maintain customer confidence by maintaining good response time, informing customer of problems and completing job in timely manner.

• Ensure safety and compliance with OSHA and ANSI standards.

• Ensure compliance with Techcrane Quality Management System.

• Perform assembly, installation and testing of hydraulic cranes and components.

• Overhaul and test machines or equipment to ensure operating efficiency.

• Train Service/Crane Technician Apprentices in crane assembly, installs and service.

• Operate forklift, hand truck, man lift and other production equipment.

• Maintain clean and organized shop.

• Control non-conforming products.

• Confer with Engineering and Production Manager regarding problems with operation or maintenance of equipment.

• Perform other related duties as assigned.

Qualifications

• Must have high school diploma or equivalent or technical school.

• At least three-year experience as crane technician; demonstrated mechanical skills.

• Able to read blueprints, schematics and understand technical data.

• Able to use hand tools and trade tools.

• Able to identify and resolve operational malfunctions.

• Able to operate forklift and other production equipment.

• Work well under pressure and meet deadlines.

• Valid driver's license.

• Must have a TWIC card.

• Crane operators license .

• Must have reliable transportation.

Physical and Mental Demands

• Regularly required to walk, stand, kneel, bend, squat, stretch, twist or reach with body, arms and/or legs.

• Use hands to handle or operate tools and equipment; grasp, manipulate or assemble objects.

• Keep hand and arm steady while moving arm or while holding arm and hand in one position.

• Able to see at close range.

• Ability to visualize.

• Must be able to talk and hear.

• Must be able to climb and balance; work at heights.

• Regularly lift/carry 50 pounds or more.

• Drive; operate crane, forklift and other equipment.

• Travel aboard boats and helicopters; board offshore platforms.

Work Environment

• Will spend significant amounts of time working in field, including offshore; will also spend time in assembly shop and warehouse.

• Noise level will range from moderate to very loud.

• May involve hazardous materials, fumes, moving parts/equipment, electrical shock risk, extreme heat (welding) and extreme cold (liquid nitrogen).

• Severe hot weather is likely; severe cold weather is possible.

QMS Requirements

008-SOP-002, 008-SOP-011, 008-SOP-012, 008-SOP-013, 008-SOP-014, 008-SOP-015, 008-SOP-016, 008-SOP-017,