Service Technician Dispatcher

Job DescriptionJob Description

Service Technician Dispatcher
Trademark Hoist and Cranes

Job Summary

Trademark Hoist and Cranes is seeking a highly organized Service Technician Dispatcher to coordinate and schedule service technicians for customer appointments. Prior knowledge of crane or hoisting operations is not required, but strong organizational, communication, and administrative skills are essential. The ideal candidate will manage the scheduling calendar, dispatch technicians efficiently, and handle office tasks, including QuickBooks data entry.

Key Responsibilities

• Schedule and dispatch service technicians based on availability and priority.
• Maintain an organized calendar of service appointments and events.
• Communicate with customers to confirm appointments and provide updates.
• Enter job details, invoices, and financial data into QuickBooks.
• Answer phone calls and emails regarding service requests and scheduling.
• Coordinate with the team to ensure timely service completion.
• Keep accurate records of dispatched jobs and technician statuses.

Qualifications

• Previous dispatching, scheduling, or administrative experience .
• Strong typing skills and proficiency in QuickBooks.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is a plus.

Work Environment

• Office-based role with a structured Monday–Friday schedule.
• Collaborative team environment with growth opportunities.

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