Service Specialist - The Dealership Alternative You Can Trust! in Lake Forest

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Job DescriptionJob DescriptionBenefits:

• Competitive salary
• Opportunity for advancement
• Training & development

What We Offer:
At Midas, we provide dealership-quality expertise in a supportive environment that promotes growth, collaboration, and excellence. We are committed to creating a rewarding workplace where our team members thrive. As a Service Advisor, youll enjoy a range of exceptional benefits designed to support both your professional growth and personal well-being:

• Competitive Pay: Competitive base pay, with performance-based commissions and bonus opportunities.
• Annual Year-End Bonus: A special bonus to recognize your hard work and contributions throughout the year.
• Consistent Work Schedule: A 5-day work week (Monday-Saturday, 8:00 AM 5:00 PM) with Sundays off to ensure a healthy work-life balance.
• Paid Time Off: 5 paid holidays and 5 vacation days annually to rest and recharge.
• Birthday Off (Upon Request): Take the day off to celebrate your special day!
• Overtime Opportunities: Daily overtime available for those looking to maximize their earnings.
• State-of-the-Art Work Environment: Work in a clean, organized, and modern shop equipped with the latest tools and diagnostic equipment.
• Adaptive Learning Program: Participate in brief, daily 35-minute training sessions with opportunities to earn reward points.
• ASE Certification Incentives: Receive a $1.50 raise for each ASE certification, including the C1 Service Consultant certification, with testing fees covered by Midas.
• Employee Discounts: Access exclusive discounts on services and the opportunity to work on your own vehicle.
• High-Volume Location: Join a busy, high-performing shop with a strong customer base, a high-star Google rating, and consistent service requests.
• AAA-Approved Repair Shop: Be part of a AAA-certified repair facility that delivers dealership-quality service with a personal touch.

About the Role:
As a Service Advisor at Midas, youll be an essential part of delivering top-tier customer service. Youll guide customers through the service process from start to finish, ensuring they receive timely, professional, and courteous care. Youll also work closely with our technicians to make sure all service requests are executed to the highest standards. Your communication skills and customer focus will be key to ensuring each customer has a seamless and positive service experience.
Key Responsibilities:

• Customer Engagement: Greet customers warmly and professionally, ensuring they feel valued and welcome.
• Needs Assessment: Listen attentively to customer concerns, inspect vehicles, and provide accurate and thorough service recommendations.
• Service Estimates: Prepare detailed, comprehensive, and customer-friendly repair estimates, clearly explaining necessary services.
• Collaboration with Technicians: Communicate effectively with technicians to ensure repairs are completed on time and to specification.
• Customer Updates: Keep customers informed about the status of their vehicles and proactively address any questions or concerns.
• Documentation: Maintain detailed and accurate records of all customer interactions, service approvals, and work completed.
• Front Office Management: Help maintain a clean and organized front office and customer waiting area, ensuring a positive atmosphere.
• Customer Service Excellence: Uphold Midas commitment to exceptional service, ensuring customers leave with a positive experience and are eager to return.

What Were Looking For:
We are seeking a Service Advisor with a strong customer service background and excellent communication skills. Automotive knowledge is a plus but not requiredwe are happy to train the right person. If you are organized, efficient, and passionate about helping others, we want you on our team.

• Proven Experience: Previous experience as a Service Advisor, customer service representative, or in a similar customer-facing role is .
• Strong Communication Skills: Ability to explain technical service details in an easy-to-understand manner to customers with varying levels of automotive knowledge.
• Organizational Skills: Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment.
• Automotive Knowledge: Basic automotive knowledge is a plus, but we are willing to train the right candidate.
• Software Proficiency: Familiarity with automotive service scheduling software and repair systems is an advantage.
• Positive Attitude: A customer-first mindset with a passion for ensuring every customer has a great experience.

Why Midas?
At Midas, we pride ourselves on providing top-notch service to our customers while creating a work environment that fosters growth and development. Whether you're an experienced Service Advisor or someone eager to learn, you'll have opportunities to build your skills and advance your career. We believe in rewarding hard work, and our team is the key to our success.
Join Our Team:
If youre passionate about delivering exceptional service, working in a collaborative environment, and contributing to a company that values integrity and excellence, wed love to have you on our team. Apply today to become a Service Advisor at Midas and help us continue to redefine what it means to offer dealership-quality service with a personal touch. We look forward to meeting you!

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.