Senior Manager, IT Project Management

Job DescriptionJob DescriptionDescription:

The Senior Manager of IT Project Management will lead the planning, execution, and oversight of strategic technology initiatives that drive NAA’s digital transformation goals. This role is responsible for establishing and evolving project management methodologies within the IT department, ensuring consistent and effective delivery across all initiatives.

Key responsibilities include managing large-scale, cross-functional technology projects, maintaining the digital transformation roadmap within NAA’s enterprise project management system, and developing comprehensive communication plans to support project transparency and stakeholder engagement.

Additionally, the Senior Manager will oversee the requirements gathering and quality assurance processes, providing leadership to business analysts and QA professionals to ensure solutions meet business needs and quality standards.

Principal accountabilities:

Project Management and Execution

• Accountable for the successful delivery of IT projects across both business-facing and internal technology portfolios, measured by adherence to scope, schedule, and quality standards.
• Owns the strategic oversight of the IT project portfolio, including program interdependencies, scope management, risk mitigation, communication strategies, procurement coordination, and resource allocation.
• Responsible for the oversight and maintenance of the teams enterprise project management suites, ClickUp and SharePoint.
• Leads regular IT project portfolio reviews and governance forums to ensure alignment with organizational goals.
• Personally manages and executes key IT projects, including planning, scheduling, resource coordination, and delivery.
• Focuses on delivering IT solutions that drive business value, improve operational efficiency, and enhance user experience.
• Builds and maintains strong relationships with business and technical stakeholders, serving as the primary point of contact for project-related activities.
• Integrates organizational change management practices into all IT initiatives to support user adoption and positive outcomes.
• Manages and mentors internal and external IT project team members, including business analysts, developers, and vendors.

Teamwork and Leadership

• Partnership with members of IT Leadership team required to drive effective portfolio and project management for each of their respective areas.
• Ensures collaboration with all functional business units within NAA and across IT to achieve strategic, tactical and program/project goals.
• Role model for open communications and conflict resolution
• Builds effective project teams and utilizes each project team member to his/her fullest potential
• Provides clear direction and mentoring to internal and external staff

Communication

• Ensures stakeholders are effectively informed of program/project information and involved in relevant decision making
• Facilitates team meetings effectively
• Develops and executes program/project communications plans, as appropriate
• Delivers actionable, well-organized presentations appropriate for varying audiences from C-suite to SMEs
• Communicate openly and honestly with all stakeholders

Other duties as assigned

Requirements:

• Excellent skills in Project Management
• SCRUM or PMP Certified or willing to obtain
• Strong influencing and analytical skills required
• Sound business and technical acumen
• Ability and desire to work in a fast pace, dynamic environment
• Experience managing IT Projects in a nonprofit environment
• Proven ability to manage IT Vendors (Salesforce/Nimble, HigherLogic, Pardot) & contract staff
• Experience effectively managing RFP process for IT solutions
• Experience implementing COTS & SaaS solutions
• Experience with multiple project methodologies, including Waterfall and Agile.
• Strong Time Management, Organization and Execution Skills
• Strong written, verbal and presentation communication skills
• Strong collaboration skills required to effectively work across a diverse group including executives, managers, and Subject Matter Experts (SME)
• Effective interpersonal and conflict resolution skills
• Ability to understand/dissect organizational culture and tailor communication and processes to successfully navigate the same

:

• 5+ years IT experience
• 5+ years IT project management experience of increasing project size and complexity

Travel Requirements: 5%

About NAA

The Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation. To learn more, visit?https://naahq.org.

Benefits Overview

• Flexible Hybrid schedule (2 days in office)
• Competitive pay
• Growth focused, ‘people first’ company culture
• Generous PTO and sick leave
• Health, vision, dental and more including newly added infertility coverage!
• 11 NAA holidays + 1 floating holiday of your choice!

Physical Demands

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

Work Environment

Work is regularly performed in a professional office environment and routinely uses standard office equipment.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.