Senior Field Outreach Specialist in Calaveras County

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Job DescriptionJob Description

Job Title:& Senior Field Outreach Specialist
Location: Location Varies (Napa, Mariposa, Calaveras, Stockton, Rocklin, Sacramento)
Duration: November 01,2025 – December 31, 2026

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Job Responsibilities: &

• Become a subject matter expert on the System Hardening and Undergrounding Program
• Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
• Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
• Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC B, SAP
• Initiate strong working relationships with work sponsored project managers (PMs)
• Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
• Take the lead to develop local tactical plans, project by project, based on in-field expertise
• Strategize and develop customized outreach plans for specific projects with input from PM and team
• Tailboard and educate internal and external project crews regarding customer concerns or issues
• Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
• Facilitate customer escalations including legal claims and restoration efforts as needed
• Consistently document customer communications
• Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
• Regularly attend RSM meetings to educate and update on key projects and any customer escalations
• Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects

Qualifications
Minimum:

• Bachelor’s degree in engineering, business, marketing, communications, or related degree or equivalent work experience
• 4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience
• Must possess a valid California driver’s license or ability to obtain by first day of employment

Desired:

• Positive, enthusiastic, collaborative, customer-centric self-starter
• Detail-oriented and meticulous on documentation, work planning, training and safety
• Accountable, dependable, and initiative-taking to work hard with limited supervision
• 3 years of previous customer facing customer service and/or customer facing roles
• Demonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidance
• Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
• Advanced knowledge of assigned area of expertise
• Effective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third parties
• Demonstrated proficiency with intermediate levels of Excel, Word, PowerPoint, and other like tools
• Strong presentation and time management skills

Experience developing executive messaging and communications

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