Safety Coordinator - Family Shelter in Portland

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Job DescriptionJob DescriptionJob Title: Safety Coordinator – Family ShelterReports To: Program Supervisor – Family ShelterLocation: Gresham, OregonFull-Time | 40 hours/week | Salary Range: $24/hr – $25/hr (DOE) | Benefits IncludedShifts: Friday-Tuesday 11am-7pm or Wednesday-Sunday 11am-7pm
About Just CompassionJust Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.
Position SummaryThe Safety Coordinator ensures a safe, welcoming, and trauma-informed environment for all participants, staff, and visitors at Just Compassion’s 50-unit family shelter in Gresham, OR. This position maintains a consistent presence in public areas of the shelter, helping to prevent conflicts, enforce community agreements, and respond to emergencies calmly and effectively.Safety Coordinators work collaboratively with program and clinical staff to uphold a balance of safety and compassion—ensuring shelter operations remain low-barrier, dignified, and grounded in harm-reduction principles.
Essential Duties and ResponsibilitiesSafety and Facility Oversight

• Maintain a visible, approachable presence in common areas, hallways, and outdoor spaces to promote a sense of safety and stability.
• Conduct regular facility walkthroughs to monitor safety conditions, identify maintenance concerns, and ensure secure access to the property.
• Monitor entrances and exits, verifying authorized access and maintaining visitor logs.
• Enforce shelter policies through trauma-informed communication and problem-solving rather than punitive action.
• De-escalate conflicts using nonviolent crisis intervention and de-escalation techniques.

Crisis and Emergency Response

• Respond promptly and appropriately to behavioral incidents, medical emergencies, and facility safety concerns.
• Use sound judgment in determining when to contact emergency services or on-call supervisory staff.
• Assist in safety planning and incident documentation following established procedures.
• Support evacuation or shelter-in-place procedures as directed during emergencies.
• Maintain accurate incident reports, shift notes, and safety logs.

Participant and Staff Support

• Model respectful, empathetic engagement with participants and uphold Just Compassion’s trauma-informed care standards.
• Provide calm, supportive intervention during conflicts, family stress, or behavioral escalations.
• Collaborate with case managers and behavioral health staff to support participants experiencing crises.
• Assist participants with access to immediate needs (e.g., hygiene items, transportation assistance, or referrals).
• Ensure communal areas remain organized, welcoming, and conducive to family well-being.

Training, Collaboration, and Communication

• Participate in all required trainings, including trauma-informed care, harm reduction, and emergency preparedness.
• Attend staff meetings and safety debriefings to discuss trends, concerns, and improvements.
• Communicate clearly with shelter leadership, sharing updates on incidents, facility conditions, and participant needs.
• Partner with program staff, security vendors, and community responders to promote consistent safety practices.

Compliance and Documentation

• Complete shift logs, incident reports, and facility safety checklists accurately and on time.
• Uphold confidentiality standards in all participant interactions.
• Ensure compliance with state, county, and organizational safety standards.
• Support ongoing quality improvement and policy refinement efforts related to safety and emergency protocols.

QualificationsRequired:

• High school diploma or equivalent.
• 2+ years of experience in a residential, shelter, security, or human services environment.
• Strong interpersonal and communication skills with the ability to stay calm under pressure.
• Demonstrated understanding of trauma-informed care, harm reduction, and de-escalation.
• Ability to manage conflicts respectfully and diffuse tense situations with empathy.
• Basic computer literacy for documentation and reporting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• 
  

:

• Experience in shelter or supportive housing settings.
• Background in behavioral health, social services, or crisis response.
• CPR/First Aid certification (or ability to obtain within 30 days).
• Bilingual or multilingual abilities (Spanish, Russian, or other commonly spoken by participants).

Work Environment

• Primarily based at the family shelter site; requires mobility throughout the facility and outdoor areas.
• Frequent interaction with individuals and families in crisis situations.
• Work involves standing and walking for extended periods.
• Stay informed on Just Compassion and County policies, procedures, and program standards.
• Uphold best practices in trauma-informed care, cultural competency, and harm reduction.
• Perform additional tasks as assigned by the Program Manager and funding entities.

Physical Requirements

• Ability to walk up and down stairs and stand for extended periods.
• Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).
• Ability to perform job duties that may involve bending, twisting, or reaching.

Why Join Just Compassion?

• Competitive pay and benefits including medical, dental, and paid time off.
• Opportunities for professional development, including training in trauma-informed care and housing-first strategies.
• A collaborative work environment that values compassion, advocacy, and community impact.
• Be part of a growing organization working to create real housing solutions in Washington County and beyond.

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, , creed, , , , , , , marital status, family relationship, , , or service in the uniformed services.

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