Project Manager - Telecom/Voice Services in Lawrenceville

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Job Description

Job Title Project Manager – Telecom/Voice Services

Location: Lawrenceville, NJ

Duration: 12+ months on W2 contract

Job Description:

Hybrid (50% onsite)

Hours: Mon-Fri 8am-5pm

Top Skills

• 5+ years of project management experience

• Experience managing global projects and working with geographically dispersed teams

• Experience in telecom, voice services, or contact center environments

Job Summary:

The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.

Key Responsibilities:

• Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.

• Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.

• Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.

• Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades).

• Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services.

• Identify project risks and develop mitigation strategies to ensure project success.

• Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management.

• Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.

• Support troubleshooting and resolution of issues related to voice services and contact center operations.

• Prepare and maintain project documentation, such as status reports, and risk logs

Qualifications:

• 5+ years of project management experience in telecom, voice services, or contact center environments.

• Experience managing global projects and working with geographically dispersed teams.

• Proven ability to manage multiple projects simultaneously in a fast-paced environment.

• Excellent communication, leadership, and stakeholder management skills.

• Bachelor’s degree or equivalent experience.

Qualifications:

• Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams,).

• Experience working with telecom carriers and service providers.

• Knowledge of telecom regulatory requirements and industry best practices.

• Experience with Agile project methodology.

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