Project Coordinator / Customer Service Representative

Job DescriptionJob DescriptionDescription:

Location: Denville, NJ (On-Site)
Company: Restoration ! New Jersey

We are growing and looking to add a highly motivated Project Coordinator / Customer Service Representative to our team in Denville, NJ. If you thrive in a fast-paced environment, love working with people, and enjoy being at the center of the action, this is the position for you!

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the restoration and reconstruction process.
• Manage multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Coordinate between customers, insurance adjusters, TPAs (Third Party Administrators), subcontractors, and internal teams to keep projects on track.
• Schedule appointments, follow up on project timelines, and ensure clear communication with all parties.
• Maintain accurate documentation and project records.
• Proactively resolve customer concerns and ensure a positive customer experience from start to finish.

Requirements:

Qualifications:

• Previous experience in customer service, project coordination, or administrative roles (required).
• Experience in the insurance, restoration, or reconstruction industry ( but not required).
• Familiarity with TPAs is a plus.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities and the ability to stay organized under pressure.
• Team-oriented with a positive attitude.
• Strong computer and software skills.

We Offer:

• Competitive pay (based on experience)
• Full-time position with room for growth
• Health benefits
• Paid time off
• 401K
• A supportive team environment