Printer Technician / Customer Service Specialist / San Diego, CA

Job DescriptionJob Description

Regular Responsibilities:

• Manage the preventative maintenance program for clients including but not limited to: break/fix of single function and multifunction devices, toner installation, clearing of paper jams, duty cycle cleanings, device installations
• Oversee the client’s inventory levels (consumables) at their facilities
• Maintain printer fleet on a regular basis; monthly/quarterly/semi-annual/annually
• Perform weekly restocking of assigned company warehouse
• Completion of Page Count collection during monthly billing cycle
• Perform product delivery as service tickets are dispatched
• Perform duty cycle cleanings on client devices
• Maintain warehouse inventory and assess changes in inventory needs
• Completion of MAC forms and electronic filing of paperwork

Skills & Experience Needed:

• Minimum of 2 years of printer/copier repair (OEM certifications are a plus)
• Proficient with technology
• Good Customer service skills
• Effective communication skills
• Ability to troubleshoot and think independently
• Mechanical and electrical aptitude and demonstrated skills
• Knowledge of Basic Networking
• Computer and analytical skills
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
• Must have reliable vehicle (mileage is reimbursed)
• Must have valid driver license and insurance

Company DescriptionSince 1996, Precision Document Solutions has transformed managed print through full-service fleet management specialized to the Healthcare Industry . Assuming complete management of our clients printers and supplies, we offer a collaborative model that is still unmatched by any competitors. Rather than focus on selling hardware, we provide best-in-breed custom solutions specific to each client's unique requirements to improve operational efficiency.

From our managed print success and a desire to better serve our Enterprise clientele with added products / services, we launched our own enterprise healthcare software solution in 2003 - eSolutions. Then in 2011, we took our clients from less-paper to paper-less for even greater savings. We continue to pioneer the integration of hardware and software technologies to improve patient care with streamlined administration via electronic workflows. With over 300 employees nationwide and 22+ years of industry experience, PDS provides best in class services and solutions to over 500 hospitals and 2000 clinics across the country and this number is growing rapidly.Company DescriptionSince 1996, Precision Document Solutions has transformed managed print through full-service fleet management specialized to the Healthcare Industry . Assuming complete management of our clients printers and supplies, we offer a collaborative model that is still unmatched by any competitors. Rather than focus on selling hardware, we provide best-in-breed custom solutions specific to each client's unique requirements to improve operational efficiency. \r\n\r\nFrom our managed print success and a desire to better serve our Enterprise clientele with added products / services, we launched our own enterprise healthcare software solution in 2003 - eSolutions. Then in 2011, we took our clients from less-paper to paper-less for even greater savings. We continue to pioneer the integration of hardware and software technologies to improve patient care with streamlined administration via electronic workflows. With over 300 employees nationwide and 22+ years of industry experience, PDS provides best in class services and solutions to over 500 hospitals and 2000 clinics across the country and this number is growing rapidly.]]>