Order Operations Coordinator | New Grads! (26144)

Job DescriptionJob Description

Duration: Contract-to-Hire

Pay: $22/hr

Location: 3 days per week onsite in Eden Prairie, MN

The duties and responsibilities of this position consists of, but are not limited to, the following:

With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs):

• Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
• Follow through on customer or carrier requests to ensure satisfaction.
• Escalate questions or requests when necessary
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

What you’ll bring to the role:

• Required: High school diploma or GED Previous customer service experience
• Ability to work evenings and/or weekends (select roles only)
• Preferred: Bachelor’s degree from an accredited college or university
• Basic Proficiency in Microsoft Office Suite of programs
• Previous customer service experience in a call center or similar environment

Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.]]>