Operations Manager in Reno

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Job DescriptionJob Description

We are seeking a dynamic, self-driven Operations Manager to oversee the operational execution of our Medicare Advantage health assessment programs across Nevada. This role is central to ensuring excellence in performance, efficiency, and accountability across multiple teams — including record retrieval, medical assistants, coding, outreach, and project management/data analysis.

The ideal candidate thrives in a fast-moving, entrepreneurial environment, demonstrates strong decision-making and prioritization skills, and has a proven ability to drive results through structure, KPIs, and cross-functional leadership. You will work in a dyad partnership with the Director of Clinical Operations, helping shape and scale a growing organization built for agility and innovation.

Key Responsibilities

• Oversee and coordinate daily operations across multiple functional teams (record retrieval, medical assistants, coding, outreach, project management, and analytics).

• Develop and monitor key performance indicators (KPIs) to track productivity, quality, and success across teams.

• Implement and maintain efficient workflows, ensuring alignment with payer requirements and compliance standards.

• Drive accountability and continuous improvement through structured performance reviews and transparent reporting.

• Collaborate closely with the Director of Clinical Operations to plan, prioritize, and execute strategic initiatives.

• Identify process gaps and implement scalable solutions to enhance operational efficiency.

• Foster a culture of collaboration, excellence, and enthusiasm within the teams.

• Manage operational budgets, staffing allocations, and vendor relationships where applicable.

• Support data-driven decision-making through partnership with project managers and analysts.

• Travel to regional markets (FL, TX, NV) as needed to oversee team performance and strengthen field operations.

Qualifications

• Bachelor’s degree in business, Operations, Healthcare Administration, or a related field required.

• MBA or equivalent advanced degree strongly .

• 5+ years of experience in healthcare operations, population health, or payer services, with multi-state exposure .

• Strong understanding of Medicare Advantage, risk adjustment, and health assessment workflows.

• Proven experience leading diverse, cross-functional teams in a fast-paced, performance-driven environment.

• Demonstrated ability to track, analyze, and communicate KPIs that drive accountability and outcomes.

• Entrepreneurial mindset with a proactive, problem-solving approach.

• Exceptional organizational, prioritization, and communication skills.

• Bilingual in English and Spanish is a plus.

• Experience with EMR’s is a plus.

• Ability to travel across assigned markets (up to 25%).

Ideal Candidate Attributes

• Energetic, passionate, and adaptable leader.

• Comfortable making data-driven decisions in an evolving environment.

• Skilled at motivating teams and maintaining operational excellence under pressure.

• Sees challenges as opportunities for innovation and growth.

• Thrives in a dyad leadership model where collaboration and autonomy coexist.

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