Operations Manager in London - Leaders in Customer Experience

Job Description

Operations Manager in London - Leaders in Customer Experience

£30k basic salary plus bonus (£35k OTE) - Monday/Friday role

A fantastic opportunity to join a vibrant, growing business!

Our client are leaders within service and delivery, working with incredible brands within fitness, hospitality, retail and more! Our client deliver exceptional insights into other brands and businesses and an Operations Manager is crucial to the success of the business!

The Operations Department is the machine behind the magic. Our client pride themselves on delivering exceptional insights to our clients with speed, quality and flexibility. An Operations Manager is the driving force behind the success of our client programmes. You will also need to be an excellent leader - someone that guides, encourages and drives success whilst being that go-to person for colleagues in the team.

The role:

• Lead, encourage and train the team to deliver on their personal targets.
• Hold regular team training sessions to help develop team members
• Build and maintain a loyal community through the use of social media, online sessions, emails and events
• To work with the Director of Operations to improve efficiencies within the delivery of programmes by bringing forwards innovative ways of producing high profits whilst maintaining great quality, speed, and team job satisfaction
• Recognise the need to change or expand the team and recruit and train new team members.
• Continually assess our user platforms to ensure the experience is as good as it can be, and the Operations Team have tools in place to support their workflow.
• Management and use of shared inboxes achieving companies’ response SLA%’s

What's in it for you?

• Bonus scheme
• Flexible working culture
• A collaborative, creative and inspiring working environment
• A super office space in the heart of London
• Opportunity to connect with 100's of brands around the UK and Europe
• Regular team exercise classes and team get-togethers

Your recruiter for this role is Casey Berry, Account Manager at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. Casey is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please 'apply now'

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