Operations Manager

Job DescriptionJob Description

Maggies Paratransit Corp. is a leading Paratransit Transportation Provider. Our door-to-door service provides 316 Vehicles comprised of Sedans and lift –equipped buses to the elderly and disabled who are unable to use mass transit within the Five Boroughs, Western Nassau and parts of Westchester County via the NYCT Access-A-Ride Program. Our company’s history dates back to 2001, making it the oldest and most experienced Access-A-Ride Carrier. We currently hold the largest Fleet in the industry operating out of East NY. Providing Excellent Service is our business.

BENEFITS:

• Aetna PPO Family Health Coverage.
• Aetna Family Dental/Vision.
• PTO (Paid Time Off) – 5 days after 90 days of employment.
• Vacation – 1 week after 1 year, 2nd week after 3 year, 3rd Week after 5 years.
• Life Insurance - $25,000 Life Insurance policy paid by company after 1 year of employment. Additional insurance including Long Term Disability available at additional employee cost.
• 401(k) – After 1 year of employment, company matches 50% of up to 3% of gross earnings, weekly deductions taken before taxes.
• Company supplied cellular phone.

Responsibilities:

• Meet all contractual obligations set forth by New York City Transit (NYCT) concerning Operations. (On-time Performance, Carrier No Shows, Customer Service, Safety)
• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel
• Oversees scheduling of operators; monitors operations and coordinates Paratransit service with NYCT.
• Investigate and respond to all NYCT Passenger and Third Party Complaints.
• Works closely with the maintenance department to ensure that all operation requirements are met.
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and staffing scheduling
• Maintain Employee Progressive Discipline.
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
• Coordinates with the safety and training department to ensure all safety goals and directives are met
• Maintains confidentiality of all information

Job Requirements:

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required
• College Degree Preferred

Experience:

• Minimum 3 years of transit operations management experience required

Skills and Knowledge Required:

• Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations

For more information please visit our website at www.maggiespara.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Maggie's Paratransit Corp. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug free workplace

Company DescriptionMaggies Paratransit Corp. is a leading paratransit transportation provider. Our door-to-door service provides 330 vehicles comprised of sedans and lift-equipped buses to the elderly and disabled who are unable to use mass transit in the Five Boroughs, Western Nassau and parts of Westchester County via the NYCT Access-A-Ride Program. Our company’s history dates to 2001, making it the oldest and most experienced Access-A-Ride Carrier. We currently hold the largest fleet in the industry and are the only 24-Hour service of its kind. Providing excellent service is our business.Company DescriptionMaggies Paratransit Corp. is a leading paratransit transportation provider. Our door-to-door service provides 330 vehicles comprised of sedans and lift-equipped buses to the elderly and disabled who are unable to use mass transit in the Five Boroughs, Western Nassau and parts of Westchester County via the NYCT Access-A-Ride Program. Our company’s history dates to 2001, making it the oldest and most experienced Access-A-Ride Carrier. We currently hold the largest fleet in the industry and are the only 24-Hour service of its kind. Providing excellent service is our business.]]>