Operations Assistant

Job DescriptionJob Description

SUMMARY

The Branch Rental Operations Assistant position is responsible for supporting local branch operations through effective customer service. This position will handle multiple accounting, administrative, customer service, and inspection duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accounting Support Duties:

• Set up new Vendors, issue purchase orders, prepare invoices for payment.
• Set up new customers in the MMS.
• Generate and process miscellaneous invoices for sales, repairs, and other needs.
• Accounts receivable, make customer aging calls and or send out demand letters.
• Process credit card payments and authorizations.
• Other duties may be assigned.

Administrative Support Duties:

• Manage all incoming and outgoing communications including phone calls, mail, e-mail, faxes, and overnight packages.
• Maintain office supplies and oversee office equipment.
• Maintain local licensing/registration paperwork/fleet vehicle licensing.
• Other duties may be assigned.

Rental Support Duties:

• Open, process, and close rental agreements in computer and process related paperwork.
• Initiate the mailing of new account application packets to prospective customers; process new account applications.
• Plan, schedule, and dispatch drivers for pick-up and delivery.
• Complete sales orders for reserved equipment.
• Inquire with customers at check-in if equipment is returned damaged.
• Perform weekly yard check for rental and resale inventory and reconcile information.
• Cold call prospective customers to generate leads and promote rental services, fostering new business relationships and opportunities.
• Receive customer service calls. Resolve and/or redirect customers; follows up on completion.
• Control and track inventory, assign equipment, maintain documents and records.
• Sell trailers by providing customers with detailed information on available trailer options, features, and benefits, and assisting them in making informed rental decisions to meet their specific needs.
• Other duties may be assigned.

Inspection Duties:

• Complete inspections consistently utilizing the equipment inspection check list.
• Climb into and on top of van trailers and flatbeds for inspection.
• Compare outbound inspection to inbound inspection; report customer bill back for damages.
• Maintain signs/tags/flags for out of service, sale and sold units.
• Operate Yard Goat to move trailers as needed.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

A college degree is not required, but preferred. High School Diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES:

• Strong work ethic and a desire to succeed.
• Excellent communication skills, both oral and written.
• Attention to detail and highly organized.
• Current state driver’s license.
• Proficient in Word, Excel, and Outlook.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and governmental regulations. Ability to write reports and business correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, percentages and proportions to practical situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk; climb or balance; reach with hands and arms; and to stoop, kneel, crouch or crawl. The employee regularly is required to sit. The employee is frequently required to stand, walk, and climb or balance. The employee is frequently required to use hands to finger, handle, or feel and to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must operate equipment such as phone, computer, copy machine, fax machine, fork truck, yard goat, hand tools and refrigerated trailers.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to wet, humid conditions; working near moving mechanical parts; and outdoor weather conditions. The noise level in the work environment is usually moderate.

The candidate must be able to pass a pre-employment background check and drug test.

Mckinney Trailer Rentals is an Equal Opportunity Employer

Company DescriptionMckinney Trailer Rentals, headquartered in Brea, California, has been a leading provider of semi-trailer rental and leases in the Western United States, Utah, Colorado and Texas for over 30 years. In the past decade, Mckinney has had a 400% increase in fleet size and branch locations. Mckinney is a family-owned company whose focus is on prompt, quality service from long-term employees. With fourteen locations and a workforce of over 275 dedicated employees, the company offers an impressive benefit package and innovative employee perks such as an annual clothing allowance. Our commitment to our customers and dedicated employees is what differentiates Mckinney from any of its competitors.Company DescriptionMckinney Trailer Rentals, headquartered in Brea, California, has been a leading provider of semi-trailer rental and leases in the Western United States, Utah, Colorado and Texas for over 30 years. In the past decade, Mckinney has had a 400% increase in fleet size and branch locations. Mckinney is a family-owned company whose focus is on prompt, quality service from long-term employees. With fourteen locations and a workforce of over 275 dedicated employees, the company offers an impressive benefit package and innovative employee perks such as an annual clothing allowance. Our commitment to our customers and dedicated employees is what differentiates Mckinney from any of its competitors.]]>