Operations Account Manager in Atlanta

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Job DescriptionJob Description

Job Overview:
The Operations Account Manager (OAM) is responsible for overseeing client accounts, ensuring efficient operational processes, and enhancing customer satisfaction. This role requires a blend of strategic thinking, operational expertise, and excellent communication skills. The OAM is a seasoned professional with a proven track record of significantly contributing to business growth and profitability through Strategic and tactical leadership. This position oversees the day-to-day operations of multiple sites, ensuring excellence of service delivery and operational efficiency. The OAM reports directly to the executive team and is responsible for managing Site Managers and Supervisors.

Duties & Responsibilities:

-Client Relationship Management: Serve as the primary point of contact for assigned client accounts, addressing inquiries and providing support to ensure client satisfaction.
-Operational Oversight: Monitor daily operations related to client accounts, ensuring that services are delivered effectively and efficiently. Monitor daily operations related to client accounts, ensuring that services are delivered

effectively and efficiently
-Performance Metrics: Analyze performance metrics to identify areas for improvement, and implement strategies to enhance service quality and operational efficiency.
-Strategic Planning: Design and implement an operational strategy that aligns with the company's mission, vision, and values. Translate overall business strategy into tactical operational plans.

-Leadership and Collaboration: Build and maintain strong working relationships with Corporate Leadership, Airport leadership, and site leaders. Partner closely with all functional leaders to implement and oversee programs across sites.

-Continuous Improvement: Provide guidance to Site Managers and Supervisors to connect metrics to business processes. Focus on continuous improvement strategies to achieve business objectives.

-External Trends Analysis: Monitor and consider the impact of external trends (e.g., market, industry, competitive, regulatory) when creating and implementing best operational practices.

-Cross-Level Influence: Lead and influence operations across multiple levels of the organization, fostering a culture of high performance and accountability.

-Consistency and Synergy: Identify and implement objectives and systems to improve consistency and synergy across all site locations.

-Financial Management: Authorize financial approvals, including capital expenditures and expense reports. Ensure fiscal responsibility and optimize financial performance.

-Compliance and Policy Enforcement: Set the tone for compliance with policies and procedures at all sites. Ensure policies are understood and adhered to, reinforcing their importance.

-Operational Excellence: Drive continuous improvement in operational excellence through regular site audits and policy and procedure reviews.

-Safety and Compliance: Oversee CSM’s Safety and Compliance Program, including Workman’s Comp and OSHA Logs. Act as the primary point of contact for all airport-related General Liability Claims.

-Vendor Management: Partner with local and external vendors to manage out-of-scope work and ensure contract compliance.

-New Business Initiatives: Organize and oversee all company startups and contract closings. Conduct RFP walks within the southern regions to identify new business opportunities.

Qualifications Required:

-Bachelor’s degree in Business or a related field, or 7 years of relevant experience.

-Minimum of 5 years of operational leadership or management experience.

-Proven ability to influence, collaborate, and build strong relationships.

-Experience leading strategic change initiatives.

-Excellent written, verbal communication, and presentation skills.

-Strong interpersonal skills and the ability to work cross-functionally.

-Creative problem solver with a practical and logical approach.

-Strong organizational and time management skills.

-Ability to handle confidential information with professionalism.

-Highly motivated, self-directed, and results-driven.

-Proven ability to manage multiple priorities in a fast-paced environment.

-Deep knowledge of industry practices and standards.

-Demonstrated experience in project management, strategic planning, and multi-level team leadership.

-Ability to work under tight time constraints and handle sensitive data.

-Highly organized with the ability to prioritize and manage time efficiently.

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands & Required Training:

-Frequent repetitive movement of hands and fingers, including typing and writing.

-Occasional standing and walking.

-Reaching with hands and arms.

-Ability to talk and hear.

-Must be able to lift up to 40 pounds frequently.

-Annual completion of professional development industry /job specific and approved by leadership.

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